Project Manager Service Management (ITSMESM Implementation)

St Vincents Health Australia is seeking an experienced Project Manager to lead the selection implementation and enterprise rollout of a new IT Service Management (ITSM) Enterprise Service Management (ESM) and IT Asset Management (ITAM) platform capability.

This is a high-impact leadership role at the centre of our digital transformation delivering integrated service and asset management capabilities that support clinical corporate and operational teams across the organisation.

You will work closely with our ITSM Lead internal business stakeholders and external delivery partners to implement a modern automated and data-driven platform aligned to ITIL best practice and asset lifecycle management disciplines.

About the role

As Project Manager you will lead an enterprise-wide program that is critical to SVHAs digital future with accountability for end-to-end delivery governance and value realisation.

Key responsibilities include:

• Lead the end-to-end selection and implementation of a Tier 1 or Tier 2 ITSM platform including IT Asset Management capabilities
• Define and deliver integrated ITSM and ITAM data models including asset lifecycle CMDB and service relationships
• Establish and govern project scope roadmap delivery milestones and benefits realisation
• Drive program governance including steering committees executive reporting and performance dashboards
• Manage vendors system integrators and external partners ensuring accountability to scope schedule and quality
• Lead commercial and contractual activities including negotiations and financial management
• Facilitate enterprise stakeholder engagement and organisational change including clinical corporate and digital functions
• Oversee risk compliance and assurance activities across the program lifecycle
• Ensure successful transition to business-as-usual operations including support model asset governance and service ownership
• Work in partnership with the ITSM Lead to ensure alignment between platform configuration process design and delivery approach

About the program

This transformation program will deliver a modern enterprise-wide service and asset management capability including:

• A consolidated ITSM platform supporting all ITIL practices (Incident Request Change Problem Knowledge)
• Integrated IT Asset Management (ITAM) capabilities covering hardware software and lifecycle governance
• A robust CMDB and asset-service relationship model to improve visibility risk management and decision-making
• Advanced automation and workflow orchestration to streamline service delivery and reduce manual effort
• Enterprise-wide reporting dashboards and performance insights across both service and asset domains
• Expansion into Enterprise Service Management (ESM) across HR Payroll and corporate service functions

What you will bring

Essential experience

• Proven experience delivering large-scale ITSM platform implementations including IT Asset Management integration
• Strong understanding and practical application of ITIL frameworks and service management processes
• Demonstrated experience delivering or overseeing ITAM CMDB or asset lifecycle management solutions
• Proven success leading complex enterprise-wide transformation programs in matrix environments
• Experience managing vendors system integrators and commercial contracts
• Strong capability in project governance reporting and executive stakeholder engagement
• Experience delivering automation workflow transformation and reporting/analytics solutions

Highly regarded

• Experience with platforms such as ServiceNow Ivanti BMC or similar including ITAM modules
• ITIL v4 certification or higher
• Experience implementing CMDB design and asset data models
• Experience delivering Enterprise Service Management (ESM) beyond IT
• Exposure to healthcare or other regulated environments

Why join us

At St Vincents you will play a leadership role in shaping a connected service and asset management ecosystem that supports patient care workforce efficiency and operational resilience.

Youll contribute to:

• Improved asset visibility control and risk management across the organisation
• Enhanced service reliability and operational performance
• Scalable automated platforms that enable One St Vincents service experience

Our values

We are guided by our values of Compassion Justice Integrity and Excellence and are committed to an inclusive and purpose-driven workplace.

Location

Brisbane or Melbourne with hybrid working arrangements (3 days a week on-site)