Program Manager

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity inNSWand our point of difference is that we work across every area of every cancer from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australias leading organisation supporting all peopleimpactedby all cancers we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime by joining the passionate team at CCNSWyoullknow that each day the workyouredoing will positivelyimpactpeople in your life and Australia.

About the team/About the role:

The Cancer Information and Support Services (CISS) Division aims to empower and support people affected by cancer so that no-one needs to face cancer alone. This Division assists people as they navigate the cancer journey easing their emotional and practical burdens and helping them make informed decisions.

CISS is currently delivering a portfolio of concurrent digital initiatives including integration with the National Cancer Navigation Service through the introduction of a new national digital front door CRM and referral pathways; implementation of digital transformation solutions to support multimodal service delivery and workflow redesign; and delivery of a Service Provider Portal to modernise referral management and strengthen engagement with external service providers.

The Program Manager CISS Digital & Navigation is accountable for the integrated delivery plan and is the delivery decision-making authority across Navigation Enablement CISS service digitisation and Service Provider Portal projects. The role owns delivery planning sequencing milestones budget reporting and the management of risks issues and dependencies to supporttimely aligned andsustainable delivery. Working closely with the Product Owner who sets the product vision roadmap backlog priorities user experience direction and strategic trade-offs the Program Manager translates those priorities into executable plans and coordinates delivery across teams vendors and partners.

Please note this is a Full-Time 12-month contract.

About the benefits:

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15900 a year.
• Recognised for Voice Projects 2021 and 2023 Best Workplace Awardas well asXrefBest Workplace in 2025.
• A balanced organisational approach to WFH and office
• Additionalperformance-based leaveavailable.
• Work for purpose and know that your work fosters an engageddiverseand culturally aware organisation.
• Discounts available for everyday expenses such as private healthretailand fitness

Key responsibilities of the role:

• Own andmaintainthe integrated delivery plan across Navigation Enablement CISS service digitisation and Service Provider Portal projects aligning scope sequencing milestones and interdependencies.
• Translate Product Owner priorities into phased delivery plans clear work packages and practical implementation pathways.
• Lead management of program risks issues dependencies assumptions and decisions escalating whererequiredto protect delivery outcomes.
• Lead end-to-end change management and communications plan across the multi-stream program ensuring effective stakeholder engagement adoption and alignment with strategicobjectives.
• Coordinate delivery across internal teams vendors and external partners to prevent duplication reduce rework andmaintainmomentum across concurrent initiatives.
• Provide clear governance reporting and delivery oversight across the projects including integrated status reporting RAID management decision tracking and escalation pathways.

About you:

Essential:

• Demonstrated experience leading and coordinating complex digital or transformation programs involving multiple workstreams interdependencies and stakeholders.
• Strong project and program management capability including integrated planning milestone management dependency management RAID management budget oversight governance and reporting.
• Proven ability to make delivery decisions and translate strategic or product priorities into phased delivery plans implementation approaches and coordinated execution.
• Experience coordinating vendors delivery partners and cross-functional teams to deliver outcomes in complex environments.
• Excellent stakeholder engagement communication and influencing skills with the ability to build alignment across business operational and technical teams.
• Strong analytical problem-solving and risk management skills with the ability toidentifyissues early manage dependencies and drive effective resolution.

Desirable:

• Experience delivering client-facing digital services service transformation or workflow redesign initiatives.
• Exposure to CRM telephony/contact-centre referral portal or systems integration platforms preferably including Microsoft Dynamics 365 or similar enterprise solutions.
• Understanding of human-centred design service design or operational readiness approaches that support successful implementation and adoption.
• Formal project or program management qualifications and/or experience working in agile and hybrid delivery environments.

CCNSW is an inclusive place to volunteer and embrace diversity celebrate our differences and inspire each person to be their authentic self at we strive torepresentthe communities we serve we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments tosubmityour application pleaseget in touch withBlayze

Apply online by visiting our website directly copying the following click on therole title andsubmityour cover letter and resume.

Advert closing: 29th May 2026

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