Program Manager, THIS WAY UP

Location:Obrien CentreSt Vincent Hospital Sydney
Employment type:PermanentFull-time

Remuneration:Health Service Manager Level 4

About Us

At St Vincents we believe mental healthcare should be accessible evidence-basedand available when people need it most. ThroughTHIS WAY UP Australias leading digital mental health serviceweretransforming access to care - supporting people across Australia and beyond with proven programs for anxiety depression insomnia chronicpainand wellbeing.Backed by world-class research and designed for real-world impact THIS WAY UP empowers people with practical tools to improve their mental health - wherever they are whenever they need support.

Developed by theClinical Research Unit for Anxiety and Depression (CRUfAD)-a partnership between St Vincents Hospital Sydney and UNSW - the platform sits at the forefront of digital mental healthcare. With national and growing international reach THIS WAY UP is shaping the future of accessible care supporting initiatives like the Medicare Mental Health Check-In.

We are seeking an experiencedProgram Managerto support the strategic direction leadoperationsand drive ongoing innovation across this high-impact service. This is a unique and visible leadership opportunity to help shape the future of digital mental health enable sustainable growth and improve outcomes for thousands of people accessing care.

The Opportunity

As ProgramManager youwill play a key leadership role in ensuring the effectivesafeand scalable delivery of one of Australias leading digital mental health platforms. Working closely with the Director THIS WAY UP you will translate strategic priorities funding commitments and clinical governance requirements into a robust and sustainable operating model that underpins consistenthigh-qualityandequitableservice delivery.

Operating at the intersection of clinical care researchproductand technology you will drive operational excellence while ensuring the serviceremainsresponsive to evolving demand userneedsand opportunities for innovation.

This is a highly collaborative role partnering with clinicians researchers product and digital teams and external stakeholders-including government Primary HealthNetworksand service providers - to strengthen service performance expand reach and support the continued evolution of THIS WAY UP.

WhatYoullDo

• Lead day-to-day program operations for THIS WAY UP ensuring safereliableand user-centred digital mental health service delivery

• Translate strategy and funding priorities into operational plans KPIs and scalable delivery models

• Establish andmaintainstrong governanceprocessesand reporting frameworks to support a high-qualitycompliantand sustainable service

• Oversee program performance through data-driven insights across service demand engagementoutcomesand operational efficiency

• Ensure operational readiness and effective change management fornew programsenhancementsand service delivery models

• Coordinate delivery across multidisciplinary teams spanning clinical research producttechnologyand engagement

• Work closely with clinical leadership tomaintainevidence-based practice qualityassuranceand clinical safety frameworks

• Collaborate with product and technology teams to continuously improve platform experienceaccessibilityand outcomes

• Drive program growth and adoption through stakeholder engagement across government primarycareand community sectors

• Foster a connected high-performingand purpose-driven team environment supporting capability development and wellbeing

• Oversee program budgetsresourcesand priorities ensuring efficient and sustainable delivery

• Provide high-quality reporting insights and recommendations to the Director executive stakeholdersfundersand partners

• Support fundinggrantand partnership initiatives to enable ongoing growth and innovation

• Build andmaintainstrategic relationships across the mental healthresearchand digital health ecosystem

• Ensure compliance with clinical digital healthprivacyand regulatory requirements

• Champion co-design and user-centred approaches ensuring services meet the needs of diverse populations

About You

You are a strategiccollaborativeand people-focused program leader who thrives in complex evolving and purpose-driven environments. You bring strong operational capability excellent stakeholder engagementskillsand a genuine commitment to improving access to mental healthcare through innovation.

You are equally comfortable setting direction and delivering outcomes - bringing sound judgementcuriosityand adaptability. You navigate competing priorities with confidence and foster collaboration across multidisciplinary teams.

Key Experience & Capability

• Experience leading complex programs services or operations in mental health digital health healthcareresearchor government environments

• Proven ability to coordinate multidisciplinary teams and deliver outcomes across multiple priorities

• Strong strategic thinking with the ability to translate direction into operational delivery

• Excellent stakeholder engagement skills across clinical governmentresearchand executive environments

• Strong analytical capability using data tomonitorperformance andidentifyimprovement opportunities

• Experience managing budgets risksresourcesand governance frameworks

• Highly developed communication skills including preparation of executive-level reports and briefs

• Strong organisational and prioritisation skills in dynamic environments

• Demonstrated ability to lead change and contribute to high-performing team cultures

• Relevant tertiary qualification in Health Business Psychology Public Health DigitalHealthor a related discipline

Desirable

• Experience in digital health mental healthinnovationor health technology

• Experience with government-funded programsgrantsor research partnerships

• Exposure to clinicaldigitalor service delivery environments

Why St Vincents

• Make a meaningful impact: Improve access to evidence-based mental healthcare

• Join a purpose-driven organisation: Guided by Compassion JusticeIntegrityand Excellence

• Do work that matters: Contribute to a nationally recognised digital mental health platform

• Enjoy great benefits: Salary packaging wellbeing initiatives discounts and professional development opportunities

Interested
Apply with your CV and cover letter outlining your experience and interest in the role.

Please note applications will be reviewed as they are received and the role may close early if a suitable candidate isidentified.