Program Manager. Full-Time, 6 Month Max term Robina

Program Manager Assertive Outreach & Family-Based Care

Location: Robina Gold Coast
Employment Type: Full-time 6-month maximum term contract
Benefits: Attractive remuneration including salary packaging mobile phone and laptop monthly RDO supportive team environment salary packaging tax benefits meal entertainment benefit novated leasing and career development opportunities.

About the Organisation

Every day Life Without Barriers provides support and care to children and young people as we work collaboratively with families carers and communities to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8000 employees working in more than 500 communities across Australia. We support children young people and families people with disability older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each clients individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

This is a leadership role overseeing an Assertive Outreach program supporting young people disengaging from placement or at risk in the community alongside Transition From Care (TFC) and family-based care programs on the Gold Coast.

You will lead a multidisciplinary team delivering trauma-informed strengths-based support to young people aged 1218 with complex needs. The role focuses on engagement persistence flexible practice and strong collaboration with Child Safety and key stakeholders.

You will also oversee intake referral and case allocation processes ensure compliance with funding and practice frameworks and drive continuous improvement across service delivery.

Key Responsibilities

Leadership & Team Development

Lead and support a multidisciplinary team of Case Managers Child & Family Practitioners and Youth Workers. Provide supervision coaching reflective practice and caseload oversight. Build a strong trauma-informed strengths-based team culture.

Service Delivery & Program Oversight

Oversee Assertive Outreach Transition From Care (TFC) and family-based care programs. Ensure delivery aligns with funding requirements budgets program models and business plans. Manage intake referral triage and allocation processes in partnership with Child Safety and stakeholders.

Stakeholder Engagement

Build and maintain strong relationships with Child Safety Placement Services and community partners. Support coordinated responses for young people with complex needs and contribute to cross-agency collaboration.

Quality Compliance & Continuous Improvement

Monitor program performance compliance and quality assurance requirements. Manage risk and operational issues. Drive continuous improvement aligned with legislation standards and funding agreements.

What Success Looks Like

• Increased engagement of hard-to-reach young people in outreach services
• Strong collaboration with Child Safety and referral partners
• A well-supported high-performing team delivering consistent child-centred outcomes
• Services that are responsive compliant and aligned with funding and practice frameworks

Skills & Experience

• Experience in child protection out-of-home care or related human services sector
• Strong background working with adolescents and transition from care
• Demonstrated leadership and team management experience
• Ability to manage competing priorities and deliver outcomes within deadlines
• Understanding of trauma attachment and complex behaviours
• Experience working in multidisciplinary teams
• Ability to manage services within budgets and funding frameworks
• Strengths-based culturally responsive practice approach

Essential Requirements

• Bachelors degree in Human Services or related field
• Significant experience in child protection and out-of-home care
• Strong leadership coordination and communication skills
• High-level critical thinking and reflective practice capability
• Current drivers licence
• Ability to obtain required probity checks (National Criminal History Check Working With Children Check where applicable and LCS2)

How to Apply

Include your resume and covering letter in one document click Apply and follow the prompts. For any enquiries including persons with disability that require adjustments contact Joelene at

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date midnight Wednesday 15/07/2026.