Product Owner – Client Experience

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity inNSWand our point of difference is that we work across every area of every cancer from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australias leading organisation supporting all peopleimpactedby all cancers we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime by joining the passionate team at CCNSWyoullknow that each day the workyouredoing will positivelyimpactpeople in your life and Australia.

About the team/About the role:

The Cancer Information and Support Services (CISS) Division aims to empower and support people affected by cancer so that no-one needs to face cancer alone. This Division assists people as they navigate the cancer journey easing their emotional and practical burdens and helping them make informed decisions.

CISS is currently delivering a portfolio of concurrent digital initiatives including integration with the National Cancer Navigation Servicewhich willintroducea new national digital front door into our servicesnewCRM and referral pathways; implementation of digital transformation solutions to support multimodal service delivery and workflow redesign; and delivery of a Service Provider Portal to modernise referral management and strengthen engagement with external service providers.

The Product Owner CISS Digital Experience is accountable for the product vision roadmap and end-to-end integrated digital service experience across CISS initiatives. The role defines priorities through a single integrated backlog makes strategic trade-off decisions on content features scope and sequencing and sets a clear view of what good looks like for users and the organisation. It also provides oversight of business-as-usual enhancements maintenance and optimisation across core CISS digital platforms to ensure service continuity and ongoing improvement. Representing the voice of clients staff and providers the Product Owner ensures digital investments are aligned to user needs service outcomes and National Navigation release objectives.

Please note this is a Full-time 12 month contract.

About the benefits:

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15900 a year.
• Recognised for Voice Projects 2021 and 2023 Best Workplace Awardas well asXrefBest Workplace in 2025.
• A balanced organisational approach to WFH and office
• Additionalperformance-based leaveavailable.
• Work for purpose and know that your work fosters an engageddiverseand culturally aware organisation.
• Discounts available for everyday expenses such as private healthretailand fitness

Key responsibilities of the role:

• Own the product vision and roadmap for the integrated CISS digital experience ensuring alignment across Navigation Enablement service digitisation and the Service Provider Portal projects.
• Define the target experience and future state for clients staff and providers ensuring digital initiatives contribute to a coherent and value-driven service model.
• Drive prioritisation of digital initiatives in partnership with IT balancing strategic value resource capacity and budget to deliver greatest impact.
• Maintain a single integrated and prioritised backlog across CISS digital initiatives aligned to strategic objectives and National Navigation service releases.
• Make strategic trade-off decisions across competing demands including feature priority content scope sequencing and minimum viable product versus future state.
• Represent the voice of the user including clients staff and providers and ensure user needs are reflected in product priorities and design decisions.
• Work closely with the Program Manager to ensure strategic product priorities are translated into integrated delivery plans and executable work packages.

About you:

Essential:

• Experience as a Product Owner Service Owner or similar role with accountability for product vision roadmap and backlog prioritisation in a complex digital environment.
• Proven ability to manage competing priorities and make clear trade-off decisions on features scope sequencing and MVP versus future state.
• Strong understanding of user needs and experience design with the ability to translate these into product priorities and outcomes.
• Understanding of service design human-centred design or customer experience approaches.
• Experience aligning workflows systems and stakeholder needs to support coherent end-to-end service experiences.
• Strong stakeholder engagement communication and influencing skills across operational business and technical teams.
• Strong analytical judgement with the ability to define success measures and use evidence to refine priorities and decisions.

Desirable:

• Experience delivering customer-facing digital services digital transformation or workflow redesign initiatives.
• Exposure to CRM portal telephony/contact-centre referral or integration platforms ideally including Microsoft Dynamics 365.
• Experience in healthcare community services not-for-profit or similarly complex service environments.

CCNSW is an inclusive place to volunteer and embrace diversity celebrate our differences and inspire each person to be their authentic self at we strive torepresentthe communities we serve we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments tosubmityour application pleaseget in touch withBlayze

Job ad closing: 12/06/2026