Product Operations Specialist

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

Meet the team

As the Operations team we ensure that everything runs smoothly across Fevers products and countries. We supervise processes identify priorities and streamline ways of working to support growth and deliver a best-in-class experience for all us and help keep Fever running efficiently while shaping the future of our operations.

This specialized team keeps everything running smoothly behind the scenes smoothly. Our vision is to build and improve the processes and structures that help teams work better and move faster to maximize productivity drive innovation and deliver exceptional results. We work closely with executive leadership department heads and employees to ensure the operational strategies support Fevers overall vision and business goals.

What youll do

In Fever we are looking for a person to join the Marketplace Operations Team. The tasks will consist of the following:

• Fevers Back Offices Management: creation configuration monitoring and ongoing maintenance of experiences across internal and external ticketing and distribution platforms.
• Operational Monitoring:daily checks of published experiences to ensure correct setup performance and smooth operation.
• Cross-Team Coordination:daily collaboration with Project Management Product Quality Assurance Marketing Finance and other stakeholders to support back-office plan configuration coordinate experience launches and continuously improve internal operational processes.
• API Integrations Maintenance:oversee the day-to-day performance of external partner API integrations proactively identify issues coordinate fixes with technical teams and partners and ensure seamless operational continuity for live experiences.
• Team Alignment & Reporting:participate in weekly meetings with relevant internal teams to align priorities report operational issues and support continuity of marketplace operations.

Who you are

• Excellent communication and interpersonal skills:able to collaborate effectively with multiple internal and external stakeholders on a daily basis.
• Fast learner with strong retention andability to multitaskin a fast-paced environment.
• Comfortable working under pressure and handling high-demand peaks.
• High level of English (required).
• 2 years of experiencein similar roles
• Proactive and decisive with strong problem-solving and quick-reaction skills.
• Strong command of Microsoft Office and ability to quickly learn new tools (SQL dashboards internal systems etc.).

Why youll love it here

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Health insurance
• Superannuation
• Responsibility from day one and professional and personal growth
• Great work environment with a fun international team of talented people to work with!