Product Manager

The Product Management section works closely with business owners to implement new schemes and enhance the capabilities of existing schemes. We prioritise the most valuable ideas and painful problems that support the agencys strategic objectives. We align stakeholders on progress and we aim to ensure we build the right thing for our users by leading collaboration with internal stakeholders to turn these ideas into solutions that balance user desirability business viability and are feasible to deliver within known guardrails and constraints.

Key duties and responsibilities

Manager

• Lead strategic planning for longer term project initiatives and programs that have an agency-wide impact.
  
• Provide a strategic level of specialist professional and/or technical expertise relating to the work of the agencys Change Program.
  
• Promote and manage relationships and key strategic alliances with internal and external stakeholders business leads and service providers.
  
• Liaise and engage with other internal or external professionals to exchange views seek advice and ensure positive outcomes.
  
• Identify and manage specialist related risk in the context of more complex activities and issues.
  
• Report on program objectives program outcomes and work area performance.
  
• Provide strategic direction to a work area including developing business plans strategies and priorities and monitor workflow and performance.
  

Product Managers

Duties and responsibilities:

The Product Manager works in partnership with business owners to implement new initiatives manage the lifecycle of a platform or improve a schemes end-to-end value stream (the Product). They act as the conduit between business and delivery.

You will have the following responsibilities:

• Continuously improve your knowledge of the scheme its value stream user needs and associated technology and/or maintain an end-to-end understanding of the platform and the scheme capabilities it supports.
  
• Support the implementation of initiatives within our change program. These new initiatives are either new schemes or uplifting capabilities within our existing schemes.
  
• Work with business owners to identify and prioritise opportunities to improve IT and non-IT capabilities that enhance the end-to-end experience for users and stakeholders. This includes improving processes people information and technology.
  
• Maintain a backlog of ideas and collaborate with other Product Managers to prioritize opportunities based on impact and maintain a transparent roadmap that communicates how initiatives and improvements contribute to strategic outcomes.
  
• Lead discovery and epic refinement to identify solutions (both IT and non-IT) that balance user desirability business viability and are feasible to deliver within guardrails and constraints.
  
• Collaborate to align and enhance shared capabilities and reduce duplication and bespoke solutions.
  
• Empower and support Product Owners and multidisciplinary teams to deliver outcomes by fostering strong relationships and provide guidance that enables teams to make decisions within guardrails.
  
• Ensure progress of work to implement or improve products is managed identify and manage or escalate issues and communicate status to stakeholders.
  

Skills and knowledge

• Strategic and outcome focused thinking able to translate organisational priorities and user needs into clear product direction define measurable success metrics and make informed trade-offs in complex environments.
  
• Strong stakeholder engagement and influence skills able to build alignment negotiate tradeoffs and communicate effectively with both senior leaders and delivery teams.
  
• Cross functional leadership and team enablement able to lead multidisciplinary teams without formal authority by framing problems enabling empowered decision making and fostering collaborative evidence driven delivery.
  
• Evidence based decision making able to interpret data assess options and make sound timely recommendations.
  
• Deep understanding of the scheme regulatory context and industry environment able to anticipate impacts identify systemic opportunities and shape product direction that aligns with policy operational and user needs.
  
• User centred discovery skills able to lead research and analysis to understand problems collaborate to identify solutions which balance viability feasibility and desirability shorten feedback cycles and test assumptions early.
  
• Product planning and prioritisation capability able to define vision shape roadmaps and manage backlogs in complex and changing environments.
  
• Technical and system literacy able to understand system and data flows engage effectively with technical teams and understand system data and architectural implications of decisions.