Pro Bono Coordinator

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australias leading organisation supporting all peopleimpactedby all cancers we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime by joining the passionate team at CCNSWyoullknow that each day the workyouredoing will positivelyimpactpeople in your life and Australia.

About the team:

The Cancer Information and Support Services Division (CISS) aims to empower and support people affected by cancer so that no-one faces cancer alone. This Divisionassistspeople as they navigate the cancer journey easing their emotional and practical burdens and helping them make informed decisions.

The Practical Support Services team provides support to people affected by cancer ensuring practical needs are met throughout their cancer trajectory. The services offered include pro bono legal and workplace advice support with accommodation and transport to and from treatment as well asvarious typesof financial support. These servicesaimtomeet the legalfinancialand practical needs of people affected by cancer and contribute to their well-being by reducing stress and improving their quality of life.

About the role:

Working alongside the Practical Support Services team the key purpose of the Pro Bono Coordinator is tooversee and contribute to the delivery of pro bono legal financial planning and workplace professional services for people affected by support is delivered by partnering with external pro bono partners across the country toprovidefree advice to patients and carers when they cannot afford to access this.

This is a full-time 12-month fixed-term contract based at our Woolloomooloo office offered under a hybrid working model.

Key responsibilities of the role:

• Oversee case management of clients referred toCancer Councils Legal Financial Planning and Workplace Referral Services including:

1. Contact cancer patients and carers over the phone toassess anddeterminetheir eligibility for pro bono advice.
2. Identifyclients legal financial and workplace issues and determineappropriatesupportandsolutions.
3. Connect clients with pro bono service providersin order toreceive free advice and support.

• Oversee daily service workflow amongst staff volunteers and secondees ensuringappropriate contacttimeframesfor clients and collaborate closely withinternalFinancial Navigators and Financial Counsellors.
• Leada volunteerworkforce tosupport the delivery of theseservices includingrecruitingtrainingandsupervising legalvolunteersand lawyers on secondment from partner law firms.
• Act as the escalation point for complex client issues ensuring prompt resolution whilemaintaininga high levelof client satisfaction.
• Act as primary relationship manager of a panel of pro bono partners including over 600 lawyers financialplannersand HR/recruitment professionals across the countrymaintainingstrong relationships to ensure engagement in the service the provision of high-quality support to clients and recognition of pro bono partners.
• Strategically and proactively recruit and onboard new pro bono service providers to ensure adequate professional support is available across the country and ensuring client needs internal and external changes and trends are responded to.
• Establish andmaintainrelationships with referrers to increase education and awareness of the services available to ensure high quality andappropriate referrals including providing feedback and educational presentations.

About you

Essential:

• A tertiary qualification in law or relevant field.
• One to two years experience coordinating pro bono or support services or other legal-related experience.
• High levelwritten and oral communication skills.
• Skills and experience in communicating with vulnerable clients.
• Capacity to take initiative problem solve and manage competing priorities.
• Demonstrated relationship management skills and ability to work effectively with a range of stakeholders (both internally and externally).
• Ability to work independently and as a part of a team.
• Strong presentation skills

Desirable:

• Experience in not-for-profit or pro bono sector.
• Basic knowledge of or interest in oncology cancer services and the needs of persons affected by cancer

About the benefits:

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15900 a year.
• Recognised for Voice Projects 2021 and 2023 Best Workplace Award as well asXrefBest Workplace in 2025.
• A balanced organisational approach to WFH and office.
• Work for purpose and know that your work fosters an engaged diverse and culturally aware organisation.
• Discounts available for everyday expenses such as private health retail and fitness.
• CCNSW is an inclusive place to volunteer and work. We embrace diversity celebrate our differences and inspire each person to be their authentic self at work. As we strive torepresentthe communities we serve we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments tosubmityour application pleaseget in touch withBlayze Thomas

Apply online by visiting our website directly copying the following click on the role title andsubmityour cover letter and resume.

Closing Date:20th August 2026