Privacy Consultant

Help protect what matters most peoples information and their trust

At AFCA we exist to resolve financial disputes fairly independently and transparently and that means the personal information entrusted to us has to be handled with the same care and integrity we ask of the industry we oversee. Were looking for a Privacy Consultant to join our Office of the General Counsel and play a hands-on role in making that happen.

This is a great opportunity for someone early in their privacy career or coming from a records management dispute resolution financial services or health background who wants to build genuine expertise in privacy law while working alongside experienced legal professionals.

What youll be doing

Reporting into the Senior Privacy Manager & Counsel youll be right at the centre of how AFCA meets its obligations under the Privacy Act 1988 (Cth). Day to day that means:

• Handling privacy requests - reviewing and preparing AFCAs responses to access and correction requests under APPs 12 and 13 and keeping our privacy database accurate and up to date
• Supporting compliance - researching privacy and data protection developments to help keep AFCA ahead of its statutory obligations
• Managing incidents - assisting with the breach reporting register remediation activities and identifying trends or systemic issues
• Delivering insights - collating data for privacy reporting and helping spot patterns that matter
• Building capability - helping design and roll out privacy training across the organisation
• Engaging stakeholders -  liaising with teams across AFCA and occasionally regulators and external law firms to get things right

Qualifications :

What youll bring

• Tertiary qualifications in law or experience in privacy or records management within dispute resolution financial services or health
• A solid grasp of privacy law fundamentals and genuine curiosity to go deeper
• Sharp attention to detail and a track record of accurate dependable record-keeping
• Strong written and verbal communication skills with the confidence to liaise across teams
• A cool head in a busy fast-changing environment without losing your customer focus
• Discretion and integrity when handling confidential and sensitive information
• Comfort with the Microsoft suite (Word Excel Outlook Teams) Adobe and Nitro
• A self-starter mindset happy working independently just as comfortable collaborating

Nice to have: familiarity with ISO 27001 PCI DSS FOI or other information management frameworks and exposure to compliance/risk frameworks.

Additional Information :

• Gold AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Full-time