Principal Adv Customer Service

Location: Brisbane

REM: Attractive Salary Package (6 month opportunity)

About the Role

Aurizon is seeking a commercially minded and customer-focused Principal Adviser Customer Service to lead continuous improvement initiatives that enhance customer experience business performance and service delivery outcomes.

Working closely with customers operational teams and key stakeholders you will identify improvement opportunities optimise processes and drive sustainable business outcomes.

Key responsibilities include:

• Leading the development and assist with the implementation of the overall improvement program for Aurizons Coal Business to ensure targets are met.
• Driving business optimisation by providing expertise in the identification of opportunities to maximise value and minimise risk.
• Monitoring and managing the implementation of business improvement project activities in relation to selection scope development approvals progress cash flow and work quality to ensure they are completed to the required standard and within program budget constraints.
• Partnering with stakeholders to identify opportunities and implement practical solutions.
• Analysing business performance and providing insights to support decision-making.
• Developing reporting and performance measures to track progress and outcomes.

About You

You are a customer-focused improvement professional with strong analytical skills and a passion for delivering meaningful change. You can influence stakeholders solve complex problems and translate insights into practical outcomes.

To be successful you will bring:

• A relevant tertiary qualification in Business Commerce Engineering or a related discipline.
• Lean Six Sigma and/or Project Management qualifications.
• Experience delivering business improvement transformation or operational excellence initiatives.
• Strong project management stakeholder engagement and communication skills.
• Demonstrated ability to analyse data solve problems and deliver commercially sound outcomes.
• Experience coaching others and influencing positive change across an organisation.
• The ability to build strong relationships and work collaboratively across diverse teams.

At Aurizon safety accountability and continuous improvement underpin everything we do. If youre passionate about improving customer outcomes and driving business performance wed love to hear from you.

What we offer you:

At Aurizon we support the development and growth of our employees. With a national portfolio of operations we offer long-term and exciting career opportunities.

Some of our benefits include:

• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds personal travel gyms vehicles and retail brands.
• Parental leave program and super booster.

About Aurizon.

Aurizon is Australias largest rail freight operator and a top 100 ASX company. Each year we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy connecting miners primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon we are proud of our diverse collaborative creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic caring and inclusive work environment.

To learn about us and our company values please visit Experience:

Staff IC