Platform Discovery Engineer (ServiceNow)

Key responsibilities

• Own and operate ServiceNow Discovery across enterprise environments including schedules credentials MID Server architecture and platform currency.
• Design develop and optimise Discovery patterns classifiers probes sensors and targeted customisations to deliver accurate and sustainable outcomes.
• Troubleshoot and remediate Discovery failures data gaps credential issues and performance constraints including during platform upgrades.
• Ensure CMDB data quality integrity and relationship accuracy and support Service Mapping where required in alignment with enterprise standards.
• Act as a trusted advisor across Discovery CMDB design and platform upgrades partnering with ITSM and ITOM teams and supporting L1/L2 uplift through guidance and knowledge sharing.

• We are seeking a ServiceNow Discovery specialist with deep hands-on platform experience who can operate confidently at enterprise scale. Success in this role comes from strong ServiceNow expertise disciplined operational practices ownership of outcomes and a clear understanding of how Discovery and CMDB data enable downstream service management processes.
• 5 years hands on experience with ServiceNow Discovery in large complex enterprise environments.
• Strong ownership of the Discovery lifecycle including schedules credentials and MID Servers
• Deep understanding of ServiceNow CMDB including IRE CI lifecycle management and relationship modelling.
• Strong JavaScript capability within ServiceNow Discovery and ITOM contexts.
• Experience developing and maintaining Discovery patterns probes sensors and scripted logic
• Solid understanding of enterprise infrastructure including operating systems networking virtualisation cloud and container platforms.
• Experience working in large regulated environments; financial services experience is strongly preferred.
• The following certifications will be considered a plus and help demonstrate depth of ServiceNow capability.
  • ServiceNow Certified Implementation Specialist Discovery.
  • ServiceNow Certified Implementation Specialist Service Mapping.
  • Cloud platform certifications (AWS Azure GCP) relevant to Discovery scope may also be beneficial.

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