Personal Banking Specialist 520 Collins St, Melbourne

• Permanent full-time opportunity available at Westpacs 520 Collins St branch
• Take your career to the next level in this senior customer service and sales role
• Get things happening for our customers and your career

Whats the role

Our Personal Banking Specialist roles at Westpac are senior positions within our branch network that will see you proactively engage with customers in-person and over the phone to uncover their financial needs. Utilising your expertise in Westpacs suite of banking products you will assist customers in achieving their financial goals by recommending the most appropriate products for their individual needs referring them to our specialist banking teams such as Home Loans and Business Banking when blends sales and customer service and holds accountability for sales and referral targets all with an uncompromising commitment to empoweringourcustomers to make the most of their money. Additionally this role will afford you the opportunity of being second in-charge during Bank Manager leave - meaning it is perfect for those looking towards a future career in leadership!

This is a full-time branch-based role and the hours are across and inclusive of Monday to Friday.

What do I need

• Superior experience in a customer-facing / phone-based sales role
• Proven experience of exceeding performance KPIs with an uncompromising commitment to delivering an exceptional customer service
• Resilience tenacity and an ability to flex no two days and no two customers are ever the same!
• Banking experience is ideal but not essential your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success
• Comfortable when working with numbers and adept at navigating multiple systems

No banking experience No problem. At Westpac were committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. Were here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac Group the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• A variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

To get started simply click on the APPLY or APPLY NOW button.

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find more information and contact details on ourFAQs and how to contact us page under the Diversity Sustainability and Flexibility section.