People Project Lead (Scams)

This is a rare opportunity to play a pivotal role in one of AFCAs most significant and visible programs the Scams Prevention Framework (SPF) where youll shape how we build scale and sustain a critical new function.

The opportunity

This is not a traditional People Partner role.

Youll start by building from the ground up designing and delivering the people foundations required to establish the Scams External Dispute Resolution (EDR) Program. Then as the program matures youll transition into a true strategic partner embedding the model and driving ongoing performance and cultural uplift.

Its a role for someone who thrives in ambiguity enjoys creating structure where none exists and can seamlessly move between strategy and hands-on delivery.

What youll be doing

Build & establish

• Lead the design and delivery of all P&C activities for the Scams program
• Stand up the workforce model including structure roles and capability
• Partner with program leadership PMO and Centres of Excellence to embed the operating model
• Shape the people strategy and ensure alignment to program milestones
• Identify and mitigate workforce and change-related risks

Embed & evolve

• Partner senior leaders to deliver targeted insight-led people plans
• Drive organisational effectiveness culture and performance outcomes
• Support leaders through change influencing key decisions and outcomes
• Lead cyclical people activities including performance engagement and talent

Coach & uplift capability

• Coach senior leaders to build high-performing inclusive teams
• Support early intervention and effective management of employee matters
• Champion a consistent high-quality People & Culture experience

Advisory & workplace relations

• Act as an escalation point for complex people matters
• Guide leaders through sensitive employee relations issues
• Partner with Workplace Relations and Employment Legal on complex cases

Qualifications :

About you

Youre a commercially astute and highly credible People Partner who can operate at both altitude and detail.

Youll bring:

• Experience building or shaping people strategies in fast-moving complex environments
• Strong organisational design and workforce planning capability
• A track record of influencing and partnering with senior stakeholders
• Proven experience coaching leaders and driving performance uplift
• Deep expertise in workplace relations including complex case management
• Strong understanding of the Fair Work Act and employment frameworks
• A pragmatic hands-on approach able to deliver as well as design

Experience in financial services regulatory or transformation environments will be highly regarded.

Additional Information :

Additional Information

• Silver AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.
• Locations A growing team of over 1600 dedicated professionals based in Melbourne and Sydney CBD offices.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Full-time