Lead Insights Consultant

Job Description Lead Insights Consultant

Lets be unstoppable together!

At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback
freely and we celebrate victories both big and small in an environment that is flexible and accommodating to
our work and personal lives. Were a global company dedicated to fostering inclusivity and belonging. We
value and celebrate the unique experiences cultures and viewpoints that each individual brings. By
embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative
environment for our employees clients and communities. Circana is proud to be Certified by Great Place To
Work. This prestigious award is based entirely on what current employees say about their experience
working at Circana.

What will you be doing
You will lead the delivery of growth and KPI objectives set for the Coles account through:
Managing and developing a high-performance account team to provide excellence in consultative
service to Coles;
Building strong relationships with senior stakeholders across the Coles portfolio
Owning and growing the Coles partnership through commercially grounded insight-led thinking that
positions Circana as a strategic partner rather than a service provider
Partnering with the Circana leadership group and cross-functional teams to shape and execute
broader retail initiatives

Job Responsibilities

Client Engagement & Deliverables
Maintain high levels of engagement with Coles including being present onsite approximately three
days per week
Act as the senior insights voice in key client forums confidently guiding conversations shaping
narratives and leading insight presentations
Proactively identify opportunities to elevate discussions with Coles using insight to challenge existing
thinking and influence direction
Ensure all deliverables are commercially relevant clearly articulated and grounded in practical
application

Account Management

Work closely with Coles to identify business needs and objectives influencing and negotiating
solutions that balance client priorities with Circanas commercial agenda
Take ownership of commercial KPIs for the account driving delivery against revenue and growth
targets
Maintain clear consistent communication with internal stakeholders ensuring visibility of program
progress risks and decisions to support aligned and timely outcomes
Coach the team on how to effectively sell ideas insights and solutions in client environments
Confidently manage scope workload and resourcing discussions including pushing back when
required to protect capacity and business priorities

Relationship Management

Build strong and effective relationships with senior level stakeholders becoming a visible and trusted
point of leadership within the Coles environment
Navigate conversations with confidence knowing when and how to lean in
Actively seek out and initiate conversations onsite to strengthen relationships and uncover new
opportunities
Demonstrate strong industry and retailer knowledge using this to shape discussions and influence
outcomes
Drive improved efficiencies and better client outcomes through clarity prioritisation and disciplined
delivery

Insights & Analysis

Lead the development and delivery of high-quality insights across multiple data sets ensuring
thinking is sharp commercially focused and actionable
Ensure excellence in analytical approach storytelling and interpretation of insights incorporating
multiple data sources where available

People Management & Leadership

Set clear direction for the team lifting the quality of thinking storytelling and output across all
workstreams
Inspire motivate and develop a high-performing team coaching individuals to grow confidence
capability and commercial thinking
Actively mentor team members to strengthen client presence and storytelling skills
Provide regular constructive feedback and use the performance review process to accelerate
development
Align individual and team development plans with Coles evolving needs and expectations
Requirements
Tertiary qualification in Business Management Commerce or a related discipline preferred
7 years experience within the FMCG industry ideally gained in an agency supplier or retailer
facing environment
Strong people leadership capability with the ability to influence motivate and develop others
Exceptional client service skills with a proven ability to build and sustain senior stakeholder
relationships
Strong commercial acumen including business development experience and the ability to drive
growth
Excellent understanding of analytical concepts related to market sales and shopper data
Highly effective communication and presentation skills both written and verbal
Strong organisational skills and attention to detail with the ability to plan effectively and execute
with discipline

Circana Behaviors

As well as the technical skills experience and attributes that are required for the role our shared behaviors
sit at the core of our organisation. Therefore we always look for people who can continuously champion
these behaviors throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone
Location

This position can be located in the following area(s): Melbourne.

Required Experience:

Contract