People Operations Team Leader

The People Operations Team Leader is accountable for the accurate compliant and efficient delivery of core People Operations services across a large multi-brand business.

This role provides strong technical expertise and day-to-day leadership to a team operating across multiple systems ensuring policies contracts and employment arrangements are applied consistently and correctly.

Acting as a key enabler to the business the role supports leaders by providing clear practical and reliable advice while strengthening controls and simplifying people processes. The position plays a critical role in enhancing the employee experience through efficient service delivery process improvement and governance.

Responsibilities & Requirements

• Lead the daytoday delivery of people operations services ensuring work is completed accurately on time and in line with policy legal and industrial requirements
• Provide people leadership to the People Operations team setting clear expectations priorities and standards
• Act as the primary technical escalation point for policy interpretation contract wording and employmentrelated queries
• Ensure accurate creation maintenance and governance of employment contracts variations and employee data across multiple systems
• Maintain a strong working knowledge of employment law awards enterprise agreements and compliance obligations relevant to the business
• Identify and drive process improvements to improve efficiency reduce errors and remove unnecessary complexity
• Partner with Payroll HR Business Partners Retail Operations and Systems teams to ensure endtoend employee lifecycle processes work effectively
• Manage operational risks issues and remediation actions with clear ownership and followthrough
• Ensure procedures templates and guidance materials are current clear and consistently applied

Qualifications :

• Demonstrated experience in people operations HR operations or employee lifecycle roles within a complex environment
• Solid working knowledge of employment law contract construction awards and enterprise agreements
• Proven experience leading or supporting teams across multiple HR or people systems
• Strong process discipline with a track record of driving efficiency and improvement
• High attention to detail and strong risk and compliance awareness
• Qualification in Human Resources Workplace Relations or Employment Law advantageous.

Additional Information :

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced through Viva Energy Australia therefore we will not be accepting applications via external recruitment agencies

Remote Work :

No

Employment Type :

Full-time