Patient & Clinician Services Manager – VIC & QLD

Youll be the connective tissue between patients clinicians and clinic operations across our VIC and QLD sites. Your focus will be on delivering a genuinely outstanding patient experience from first contact through to treatment while ensuring our doctors are well-supported and our compliance obligations are met.

Youll work closely and report into the Director of Operations.

What youll be responsible for

Exceptional patient care  owning the patient experience end-to-end from initial enquiry and conversion through to active treatment including follow-up of stalled patients and resolution of complaints with empathy and speed

Doctor satisfaction  acting as the primary point of liaison for clinicians across VIC and QLD coordinating smooth doctor onboarding and making sure day-to-day clinician support runs without friction

Compliance & governance  maintaining admin support for RTAC requirements and clinical governance processes ensuring obligations are met consistently across sites

Qualifications :

What were looking for

• A track record of delivering high-quality patient or customer experience in a clinical or healthcare setting (Ideally Fertility)
• Skilled at complaints handling you stay calm you listen and you resolve
• Comfortable building trust with doctors and clinical staff you understand what they need and you make it happen
• Detail-oriented enough to manage compliance requirements without letting them slow everything else down
• Experience in a regulated clinical environment an advantage RTAC familiarity welcome but not required

Additional Information :

Our staff tell us it is the people they work with that makes them stay. That and our exceptional success rates. It is pretty special working for one of Australias leading Fertility clinics.

And whats in it for you

We know its important to look after our staff so Genea offers a number of perks including;

• Glow - Our online recognition and rewards portal. Access discounts at over 350 retailers as well as accessing recipes fitness classes and mindfulness sessions
• Learning and development  Ongoing opportunities for continuous education through Education Days internal development conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2025/26

Genea is committed to providing a workplace that is diverse equitable and inclusive. It is important to us that our hiring process is accessible and open to all we welcome applications from Indigenous Australians people with disability people from diverse cultural and linguistic backgrounds mature age workers and LGBTIQA people.

Please contact our recruitment team () if we can help with any reasonable adjustments to enable you to participate in the job application process

Remote Work :

No

Employment Type :

Full-time