Operations Squad Lead

About the role 
*This is a 12-month fixed-term contract opportunity 

This is an opportunity to help shape how SEEK Pass builds operationalises and scales trusted products.  

As an Assistant Operations Manager (Ops Squad Lead) youll play a key role in the squads cross-functional leadership team alongside Product and Engineering focused on shaping the direction defining priorities priorities and turning ambitious ideas into scalable customer outcomes. The role combines operational expertise strategic thinking and delivery leadership to help translate customer and operational insights into initiatives that improve usability efficiency and quality.  

Youll join a small agile squad offering broad ownership across the product and operational lifecycle from problem discovery and solution design through to delivery rollout and adoption. Collaboration sits at the centre of the role with close partnership across Product Engineering Analytics Data Science Design and Core Operations to ensure solutions are both innovative and operationally effective

This is an opportunity to do meaningful work with visible impact. If you enjoy solving important problems in a fast moving collaborative environment and are motivated by improving outcomes for our customers and the business this role offers real scope to make a lasting difference. 

Why this role 

 Strategic impact 
Define and communicate a bold squad ambition roadmap and initiatives aligned to the SEEK Pass strategy 

 APAC reach 
Create products and operational experiences that work across markets balancing local nuance with scalable design

 AI-enabled innovation 
Shape how AI data and emerging technologies enhance the SEEK Pass experience in ways that are responsible human-centred and outcome-driven 

What youll be doing 

• Collaborate with Product and Engineering co-leads to define and communicate the squads vision roadmap and OKRs ensuring clear alignment to subdomain and SEEK Pass priorities 
• Bring an operational lens to decisions surfacing risks dependencies and trade-offs early 
• Use data operational insight and user feedback to identify opportunities diagnose issues and inform prioritisation 
• Drive innovation in your space pushing the boundaries by exploring new trends technologies and methodologies to keep the SEEK Pass experience at the forefront of the industry 
• Define operational and product requirements and facilitate collaboration sessions to design practical purpose-built solutions that enhance our verification and customer experiences 
• Oversee the smooth operationalisation of new product features including planning forecasting and monitoring operational impact and coordinating collateral and stakeholder communications 
• Build and maintain strong internal customer and stakeholder relationships to enable effective delivery at pace 
• Work closely with Core Operations to ensure changes are operationally ready well-supported and effective for both internal and external users 
• Contribute to a high-performing inclusive squad culture and continuously improve how the team works 

The Team 
SEEK Pass is a cross-functional scale-up that operates as a distinct business unit in SEEK. We currentlyemploy over 100 people across software engineering product operations and growth teams inMelbourne Sydney Auckland and 4 markets across Asia. This role is based in Sydney but occasional brief travel may berequired. 

This role reports to the sub-domain Operations leader. While you have no direct reports you will workclosely with engineers UX designers operational team members as well as product teams. 

Qualifications :

Skills and experience 

• Experience as a lead within a team with a track record of influencing and collaborating effectively across multiple functions and stakeholder groups 
• Strong data-driven mindset with experience defining and monitoring key operational metrics interpreting trends and using insights to drive continuous improvement 
• High level of comfort with ambiguity and working in an agile test-and-learn environment ideally in a tech product or start-up/scale-up context 
• Good high-level understanding of or strong desire to learn key technology concepts and how digital products are designed built and operated in cross-functional teams 
• Exceptional judgement prioritisation and decision-making skills with the ability to focus on the critical few things that move the needle for customers and the business 
• Customer-focused mindset with excellent written and verbal communication skills plus a positive can-do attitude resilience and ownership mentality; experience scaling operations working with agile software teams or using data visualisation tools (e.g. Tableau Power BI Sisense) is highly regarded 
• Relevant university degree would be advantageous 

Additional Information :

Fixed Term Perks
At SEEK we offer:

• Support of flexible working including a mix of office and work from home days depending on your role.
• SEEKer Support a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Access to a wide range of discounts on things such as health insurance fitness food travel accommodation plus many more
• Frequent events including sports days annual Christmas party hackathon and trivia
• Free kick-start breakfast every morning and fresh fruit available all day in our offices
• Casual dress every day

At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.

For this role only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

Remote Work :

No

Employment Type :

Full-time