Operations Manager (Greek & English) – BPO | Remote | Eastern Europe

At Prometeo Talent we connect top-tier professionals with companies that are shaping the future. With a strong presence across America and Europe were proud to be one of the highest-rated recruitment agencies in the market.

Were currently partnering with a global BPO company that delivers customer experience solutions for international clients. With a strong focus on operational excellence performance and continuous improvement the company supports multilingual operations across multiple regions while fostering a collaborative and high-performance culture.

About the Opportunity

We are looking for an experienced Operations Manager to lead and scale a customer service operation supporting Greek-speaking clients within an international BPO environment.

This is an excellent opportunity for a results-driven leader who enjoys managing large operational teams building strong client relationships and driving business performance. Youll play a key role in ensuring service excellence operational profitability and continuous improvement while working closely with both internal stakeholders and international clients.

• Lead the day-to-day operations of customer service programs ensuring service excellence and operational efficiency.

• Monitor and achieve KPIs SLAs quality standards and overall business objectives.

• Drive operational performance by analyzing metrics and implementing improvement initiatives.

• Manage operational profitability through cost control productivity optimization and financial performance monitoring.

• Lead coach and develop Team Leaders Supervisors and operational teams to build a high-performance culture.

• Serve as the primary operational point of contact for international clients maintaining strong long-term relationships.

• Lead business review meetings (WBRs MBRs and QBRs) presenting operational and financial performance.

• Collaborate with Quality Training and Workforce Management teams to optimize service delivery.

• Support operational transitions ramp-ups and new service launches.

• 5 years of experience managing operations within BPO contact center or customer service environments.

• Proven experience leading operational teams and contact center structures.

• Experience managing client relationships in customer-facing environments.

• Experience working with international clients and multicultural teams.

• Strong focus on operational performance profitability and continuous improvement.

• Solid understanding of contact center operations across voice non-voice omnichannel and AI-enabled environments.

• Experience working with CRM platforms and contact center technologies.

• Advanced Excel skills with strong reporting capabilities.

• Fluent Greek (C1C2) and English (C1C2).

• Strong leadership communication analytical and stakeholder management skills.

• Experience with Power BI or other business intelligence tools.

• Previous experience supporting large-scale international customer service operations.

• Experience leading operational transitions ramp-ups or launching new programs.

• Background in data-driven operational improvement initiatives.

Opportunity to work with international clients in a fast-paced global BPO environment.

High-impact leadership role with direct influence on operational performance and business results.

A role where youll help shape operational excellence while driving continuous improvement and customer success.