Operations Manager (12-Month Maternity Leave Backfill)

Ready to swap the ordinary for ocean views road trips and portfolio leadership

Were looking for an experienced Operations Manager to join our Parks & Resorts team on a 12-month parental leave contract. Based at our Coolangatta Support Office youll support a portfolio of holiday parks and resorts across the NSW South Coast with regular travel to connect with teams on the ground.

This is a hands-on leadership role where youll partner with Park and Resort Managers to drive commercial performance elevate guest experiences and build high-performing teams. Youll provide strategic guidance and operational support across a diverse portfolio helping our properties deliver outstanding results while staying true to the NRMA experience.

What you will do:

• Lead a portfolio of parks and resorts to achieve great commercial and guest outcomes.
• Inspire coach and develop leaders to bring out the best in their teams.
• Drive revenue profitability and operational performance.
• Turn insights into action through data-driven decision making.
• Champion exceptional guest experiences across every property.
• Partner with key stakeholders to deliver business priorities.
• Navigate challenges solve problems and lead continuous improvement.
• Support safe compliant and well-run operations.
• Get out on the road and provide hands-on support across the NSW South Coast portfolio.

What you will bring:

• Proven multi-site operational leadership experience within hotels resorts tourism hospitality or holiday parks.
• Strong commercial and financial acumen including budgeting forecasting and performance management.
• Experience guiding leaders and influencing teams across multiple locations.
• Exposure to Food & Beverage conferencing or events operations.
• A practical solutions-focused approach with the ability to balance strategy and day-to-day operations.
• Strong stakeholder management communication and leadership skills.
• The flexibility to travel regularly throughout the portfolio.

Whats in it for you 

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel
• Grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team. 

If youre a commercially minded hospitality leader who loves developing people improving performance and making a meaningful impact across multiple properties wed love to hear from you.

As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes

Remote Work :

No

Employment Type :

Contract