Operations & Compliance Manager

Lead with purpose. Create impact that matters.

Lifeline Mid Coast is seeking a passionate and experienced Operations & Compliance Manager to lead our people safety and organisational excellence functions.

This is more than a management role its an opportunity to shape a workplace where people feel supported valued and empowered while ensuring the systems and frameworks behind the scenes are strong compliant and future-focused.

Every day our work supports individuals in crisis and helps build a more resilient suicide-safe community.

About the Role

You will report direct to the CEO you will lead human resources workplace health & safety governance and operational improvement across the organisation.

You will play a key role in:

• Building and sustaining a capable engaged workforce and volunteer community
• Ensuring robust compliance with legislation and sector standards
• Strengthening systems policies and operational efficiency
• Supporting a positive values-driven workplace culture

This is a dynamic and influential role suited to someone who thrives on both strategic leadership and hands-on delivery.

What Youll Be Responsible For

People & Culture Leadership

• Lead the full employee lifecycle including recruitment development performance and retention
• Provide expert advice on employee relations performance management and workplace matters
• Foster a safe inclusive and values-led culture where staff and volunteers thrive

Workplace Health & Safety

• Oversee and continuously improve the WHS management system
• Manage workers compensation and return-to-work programs
• Ensure compliance with NSW WHS legislation and proactive safety practices

Governance & Compliance

• Maintain up-to-date policies procedures and management frameworks
• Support risk management and organisational compliance
• Work closely with Lifeline Australia to meet sector standards

Operations & Continuous Improvement

• Drive process improvements efficiency and system enhancements
• Support adoption of technology and innovation (including AI where appropriate)
• Lead initiatives that strengthen organisational capability and sustainability

Executive Support

• Provide high-level support to the CEO and Board
• Coordinate meetings reporting and governance processes

About You

You are a people-focused leader who combines strong HR expertise with operational insight and a genuine passion for making a difference.

You bring:

• A tertiary qualification in HR Business or a related field
• At least 4 years experience in a generalist HR role including WHS and employee relations.
• Sound knowledge of the SCHADS & General Retail Awards Fair Work Act and NSW WHS legislation.
• Demonstrated practical application of WHS legislation in previous roles
• Experience managing workers compensation and return-to-work processes
• Strong communication judgement and relationship-building skills.
• Australian citizenship is required for this position

Highly regarded:

• Experience in not-for-profit community or health sectors
• WHS qualifications (Cert IV or equivalent)
• Experience with Employment Hero or HR systems
• Understanding of crisis support services or Lifelines work
• Proficiency with HR information systems (e.g. Employment Hero) and data analysis tools.

Why Join Lifeline Mid Coast

At Lifeline Mid Coast youll be part of an organisation where:

• Purpose drives everything we do
• People are treated with compassion respect and integrity
• Innovation and continuous improvement are encouraged
• Your work directly contributes to saving lives and strengthening communities

Our retail shops play a vital role in funding these services making every part of our organisation connected to our mission.

Our Values

We live by:

• Compassion caring deeply and acting to support others
• Integrity being transparent and accountable
• Respect valuing every individual
• Innovation embracing better ways of working
• Flexibility adapting to community needs
• Excellence striving for quality and impact

Ready to make a meaningful impact

If you are ready to bring your expertise leadership and heart to a role that truly matters we would love to hear from you.

Apply nowby submitting your resume and a cover letter outlining your suitability for the role to Patti Parsons: or Ph:.