Operations Centre Weekend Coordinator

Weekend Coordinator National Operations Centre Adelaide

Location: Adelaide CBD SA
Company: BGIS National Operations Centre
Employment Type: Part-Time Permanent Hybrid
Salary:

• 3-Day Option: $57800 Super (Friday Saturday & Sunday)
• 4-Day Option: $71400 Super (Thursday to Sunday)

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management delivering innovative and sustainable solutions to clients across a wide range of industries. We pride ourselves on maintaining high standards of safety efficiency and operational excellence.

Our National Operations Centre plays a critical role in supporting clients field teams and operational stakeholders across Australia. We are seeking an organised and proactive Weekend Coordinator to help lead weekend operations support our Customer Service Officers and ensure business continuity outside standard business hours.

Purpose of the Role

Reporting to the National Operations Centre leadership team you will oversee weekend workflow coordinate operational support activities and act as a key escalation point for internal stakeholders.

This role is ideal for someone who enjoys solving problems thrives in a fast-paced environment and can confidently balance multiple priorities while supporting others to succeed. Youll be the person helping keep everything moving smoothly when unexpected issues arise and ensuring our teams and clients remain supported.

Roster Options

We are offering two permanent part-time options:

Option 1 3 Days Per Week

• Friday: 8:00am 4:00pm
• Saturday: 6:00am 2:00pm
• Sunday: 6:00am 2:00pm
• Salary: $57800 Super

Option 2 4 Days Per Week

• Thursday: 8:00am 4:00pm
• Friday: 8:00am 4:00pm
• Saturday: 6:00am 2:00pm
• Sunday: 6:00am 2:00pm
• Salary: $71400 Super

Both options include after-hours on-call coverage from 10:00pm Friday through to 5:00am Monday.

Key Responsibilities

• Coordinate and monitor National Operations Centre workflow throughout the weekend
• Support Customer Service Officers by providing guidance coaching and escalation assistance
• Track team capability training progress and resource availability to support service delivery
• Arrange operational coverage for leave unexpected absences or increased workloads
• Monitor service levels call queues and response times to maintain performance outcomes
• Escalate critical operational system or client-impacting issues to the appropriate stakeholders
• Communicate operational updates across the business during weekends and after-hours periods
• Maintain accurate records reports rosters and knowledge base information
• Build positive relationships with internal teams service providers and clients
• Contribute ideas and process improvements that enhance service delivery and team effectiveness

Education Experience & Skills

Essential

• Experience coordinating workflow operations scheduling or service delivery activities
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Demonstrated ability to remain calm focused and effective under pressure
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making capability
• Confidence working independently while knowing when to escalate issues
• High level of attention to detail and accountability
• Proficiency using Microsoft Office applications including Outlook Word and Excel
• Ability to build positive relationships with stakeholders across all levels of the business
• Commitment to delivering exceptional customer service

Desirable

• Experience in a contact centre service desk operations centre facilities management or customer service environment
• Exposure to workforce planning rostering or scheduling activities
• Experience using CMMS or workflow management systems
• Previous experience supporting or mentoring team members

Workplace Flexibility

This is a permanent hybrid opportunity based in Adelaide CBD combining work from home flexibility with time spent collaborating with the National Operations Centre Team. The role offers the stability of a permanent position while providing flexibility outside of traditional Monday-to-Friday arrangements.

Why Join BGIS

Key Benefits Include:

AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Spot recognition vouchers and $2000 employee referral bonus
Access to Flare discounts across retailers energy providers travel and more
Fitness Passport for you and your family
Career progression through internal mobility and secondment opportunities
Leadership development programs including Future Leaders and Leadership Fundamentals
Health and wellbeing support including EAP and annual flu vaccination vouchers
Two paid volunteer days annually and community engagement initiatives
Work180 endorsed employer of choice for women
Inclusive and supportive team culture focused on collaboration and development

How to Apply

If youre highly organised solutions-focused and enjoy supporting teams to deliver exceptional service wed love to hear from you.

BGIS is an equal opportunity employer and we strongly encourage applications from women Aboriginal and Torres Strait Islander peoples LGBTQ individuals and people from culturally diverse backgrounds.

Eligibility

To be successful in the role applicants must have full working rights in Australia.

Apply Now

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