Online Customer Service Coordinator

About the Role

The JB Hi-Fi Online Team are now on the lookout for Peak Season Casuals to join our Customer Service Team in a casual capacity for the busy Christmas period.  Training to commence in a two week block in mid September with shifts available until the end of February (subject to change).

The role of a Customer Service Coordinator will primarily involve taking inbound calls providing support in Live Chat and answering emails from customers who require assistance with a new or existing online orders and to help deliver effective solutions for any issues that may arise. The purpose of this role is to provide a high level of customer service to the end users (customers) and foster a positive shopping experience with the aim of creating loyal JB Hi-Fi fans.

Your responsibilities will include but are not limited to the following:

• Working collaboratively as part of a team in delivering a positive experience for our online customers
• Effectively resolving customer complaints and queries via phone
• Order management including cancellations refunds and replacements
• Liaising with couriers and store staff regarding orders and deliveries

Please note the Online team operate seven (7) days a week. Therefore successful applicants will be required to work rotating rosters to meet operational requirements and will be based in our Support Office in Southbank.

About You

If you are a driven and motivated Customer Service extraordinaire who will relish the opportunity to be involved in a fast-paced team environment then we want to talk to you!

Your attributes will include:

• Excellent phone manner communication skills and computer literate
• Ability to multitask and navigate multiple systems simultaneously
• Someone who is punctual and reliable
• Previous contact centre experience (ideal but not essential)

Additional Information :

If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!

Remote Work :

No

Employment Type :

Casual