Oncourse Customer Service Operator

Step into the action

Be part of the energy excitement and atmosphere of raceday action. As an Oncourse Customer Service Operator youll help create memorable customer experiences by delivering friendly accurate and efficient service at racing events. Joining a passionate oncourse team youll play an important role in helping customers enjoy every moment while representing one of Australias most recognised betting brands.

Your role

Youll be at the forefront of the customer experience providing betting services product information and support in a fast-paced customer-focused environment.

• Deliver accurate betting transactions with speed and attention to detail
• Provide friendly customer service across racing and sports products
• Promote current oncourse and digital offers to customers
• Maintain compliance with operational and regulatory requirements
• Share race day information including events conditions and bet types
• Support team success through collaboration training and flexibility

What youll need to succeed

Youll be a confident communicator who enjoys engaging with people and thrives in a fast-moving environment. You bring a customer-first mindset strong attention to detail and the ability to learn new systems quickly while remaining calm and professional.

• Experienced in delivering exceptional customer service experiences
• Proven ability to work accurately in busy environments
• Strong communication skills with a friendly professional approach
• Ability to quickly learn new systems products and information
• Strong attention to detail and commitment to accuracy
• Ability to collaborate effectively as part of a team

Perks that make a difference

We know that when we belong we thrive. Thats why we offer:

• Time for moments that matter - from birthdays to cultural leave flexible public holidays and 5 days bonus leave
• 18 weeks paid parental leave for every new parent no matter your role
• Ticketing to some of the countrys biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Who we are

TAB is part of Tabcorp Australias leading gambling entertainment company. Were an iconic brand trusted by millions creating excitement across 4400 venues nationwide as well as through our digital phone and on-track channels. With over 1.1 billion bets taken each year TAB is where Australians come for unforgettable moments - and where you can belong where the action is.

Join the action

Ready to make TAB your home ground Join a team that thrives on collaboration inclusion respect and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process email