Onboarding Specialist

Ready to take your careerglobal

Make your mark at one of the biggest names in for anOnboarding Specialisttojoin ourever evolvingOperationsteamandhelp shape the future of global commerce.

The Onboarding Specialist plays a pivotal role in shaping the first impression of a clients journey with Global Payments. You will be responsible for the accurate and timely setup data entry and ongoing maintenance of merchant accounts across our eWAY and Ezidebit platforms ensuring every interaction reflects our commitment to a seamless and high-quality customer experience.

This role is ideal for someone who is passionate about client experience thrives on attention to detail and is confident navigating onboarding processes and systems. You will act as a trusted partner to customers supporting them through the onboarding journey while ensuring compliance standards and operational excellence are consistently met.

What Youll Own

• Guide customers through onboarding via inbound and outbound calls removing roadblocks and driving account activation
• Set up and maintain merchant accounts across eWAY and Ezidebit ensuring accuracy in applications updates and changes
• Perform compliance checks and follow Credit/Risk guidelines to meet regulatory and documentation standards
• Manage onboarding workflows prioritise tasks and support urgent requests to deliver a seamless customer experience
• Collaborate across teams and support Revenue initiatives through client follow-ups documentation and activation strategies

What Youll Bring

• Customer-first mindset with strong communication skills and confidence in phone-based interactions
• High attention to detail particularly in compliance data accuracy and account setup processes
• Ability to manage multiple priorities in a fast-paced environment using various systems and tools
• Proactive solutions-focused approach with strong problem-solving and organisational skills
• Collaborative mindset with the ability to build relationships and adapt to evolving products and processes

About the team

Our inclusive and global teamswintogetherevery to have the best minds in the industry who you can learn from as you grow your people the energy the connections and be part of an ever-evolving companyand get dynamic opportunities that go beyond borders.

What makes aGlobalpayer

Globalpayersthink like a client act like anownerand win as one andinnovative always finding better ways to deliver empower each other to make decisionsanditsour passion that drives excellence in everything we set out to do.

Does this sound like you Then you sound like aGlobalpayer. Apply now totake your careerglobal.