On Train Customer Service Attendant Rockhampton

Youll connect Queensland. Well connect you to an amazing career.

At Queensland Rail connection is at the heart of everything we doand it starts with you. Our Travel network links communities across the state delivering unforgettable tourism experiences and essential journeys for work family and care.

Learn more about Queensland Rails purpose people and progress - watch our short video here.

Your opportunity

As a Customer Service Attendant you will play an integral role in providing world-class customer service onboard our Spirit of Queensland or our Rockhampton Tilt Train services where you can expect to be away for approximately 48 hours at any given time.

To see a little preview of the trains that youll be working on click the links below:

Spirit of Queensland
Rockhampton Tilt Train

Purpose That Counts. As a Customer Service Attendant some of your duties will include:

Creating a memorable onboard customer experience
Delivering a food and beverage service including servery/cafe duties and trolley service
Managing storage preparation and heating of food and beverage items
Performing general cleaning duties and maintain food hygiene standards
Ensuring passenger safety by reporting operational issues
Processing payments via cash and EFTPOS
Performing platform duties which includes acceptance and handling of checked baggage assisting with customer enquiries and general cleaning of the platform/station area

For further information please read the Position Description.

Roster/Hours

This is a permanent full-time position with a rotating roster of days nights / overnights weekends and public holidays.

The roster will be provided one week in advance so flexibility is essential.

Benefits that Count:

An annual salary of $.75% super applicable penalties and allowances
Work within a supportive team environment
Opportunity to work for an industry leader where on the job training will be provided

For a full list of benefits please visit Employee Benefits.

We are looking to connect with someone who ideally has:

Previous experience providing face to face customer service. Relevant tourism transport or hospitality industry experience is highly advantageous.
The ability to work independently and in a team
A strong work ethic and willingness to go the extra mile.
Excellent communication skills and a customer-focused approach
The ability to think quickly manage unexpected situations and perform under pressure
Sound cash management skills.
A Safety-focused mindset
The ability to perform occasional heavy lifting (up to 20kg)

Candidates will also need to obtain the below statement of attainment certificates prior to employment:

Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
Food Safety use hygienic practices for food safety (SITXFSA001 / SITXFSA005)

Please apply to Customer Service Attendant (Relief) - Rockhampton(11471) via our website by clicking onto the Apply button by 11:59pm (GMT10:00 Brisbane) Wednesday 27th of May 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

Youmust applyfor vacancies via the internal People Connect solution Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive collaborative respectful and value our differences. We are 1TEAM where everyone belongs.
If you do require an adjustment during the recruitment process please contactTanya Andersonvia the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to Please do not email your application. We can only accept applications received via our website.