NOC Manager Melbourne

Optus Network Operations Centre (NOC) Managers play a pivotal role in leading our network monitoring and incident management operations.

Working on site at our coprarate head offices this represents a unique opportunity to coordinate and lead a team of Network Engineers ensuring flawless service delivery and network stability across our outstanding infrastructure.

The operating environment runs 24/7/365 so this position requires you to be committed to working a rotating roster pattern aligned to same.

If youre ambitious determined and have a proven track record in network operations this role is perfect for you!

What Youll Do

• Manage and align the duties of network engineers throughout the shift.
• Maintain ongoing supervision of all network infrastructure monitoring systems and dashboards.
• Address and coordinate the resolution of network incidents outages and performance alerts.
• Serve as the liaison between management and NOC engineers.
• Monitor prioritisation to optimise response times.
• Collaborate with leadership to develop training curriculum for NOC technicians.

What You Bring

• Full unrestricted Australian working rights (permanent residency or citizenship).
• Minimum 5 years proven experience in a similar role either within a Network Operations Centre or a comparable 24/7 operational setting.
• Solid understanding of network infrastructure monitoring tools and incident management procedures.
• Proven ability to prioritise tasks and respond effectively to urgent issues.
• Excellent verbal and written communication skills.
• Leadership capability with a collaborative team-oriented approach.
• Flexibility to adapt to changing priorities and technological advancements.

Whats in it for you

• Competitive remuneration and employeediscounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Competitive leave policies including additional Connected days to focus on culture family health community or whatevers important to you.
• We support growing families with inclusive carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus Us industry-focused micro-credentials developed with La Trobe and Macquarie Universities.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect Elevate Women Disability Network and Express Yourself (LGBTQIA).
• Put your wellbeing first with free access to counseling and support services 24/7 in-person by phone SMS or video.

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