Night Auditor

As Night Auditor you will play a key role in ensuring the smooth overnight operation of the hotel delivering exceptional guest service while accurately managing end-of-day financial processes. You will assist the team with auditing and balancing all hotel outlets manage guest accounts and billing via Opera Cloud and reconcile daily transactions across departments. Youll also handle guest inquiries switchboard operations and wake-up calls all while maintaining the highest standards of security confidentiality and presentation at the front desk.

Job duties include:

• Assist the team with end-of-day auditing and balancing for all hotel outlets.
• Ensure the highest standard of guest service during check-in check-out and throughout their stay.
• Accurately manage guest accounts reservations and billing using Opera Cloud.
• Maintain communication with all departments handling guest inquiries and requests promptly and professionally
• Reconcile daily transactions including credit cards and F&B outlet reports.
• Prepare reports and express check-out envelopes for the next days operations.
• Adhere strictly to security protocols ensuring guest confidentiality and hotel safety.
• Maintain a tidy well-stocked front desk and complete nightly checklists and reports.

Qualifications :

• Previous hospitality experience with strong customer service skills.
• Proficiency in hotel management software (preferably Opera Cloud) and Microsoft Office.
• Strong numerical skills with ability to handle financial transactions accurately.
• Excellent communication skills and attention to detail.
• Flexibility to work night shifts and weekends.

Additional Information :

Why work for Accor

Accor is one of the largest global hospitality businesses with over 5500 Hotels across 110 countries the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

#LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.

Remote Work :

No

Employment Type :

Casual