NetworkIT Smart Hand support
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities: Provide onsite EUC and network smart hands support for incidents service requests and installations.
Perform break-fix IMAC (Install Move Add Change) and preventive maintenance activities.
Support network device installations such as routers switches access points and cabling.
Handle hardware replacements upgrades and troubleshooting for end-user devices.
Collaborate with remote support and service desk teams to ensure timely resolution.
Maintain accurate logs of dispatch calls asset details and work completion reports.
Coordinate with vendors or third-party support teams when needed.
Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience:
2 to 5 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
Strong knowledge of Windows OS O365 Active Directory and common desktop applications.
Basic understanding of network concepts (LAN/WAN IP addressing cabling patching).
Hands-on with hardware troubleshooting (laptops desktops monitors printers peripherals).
Familiarity with ticketing tools like ServiceNow Remedy or similar.
Excellent communication and coordination skills.
Must have a valid drivers license and willingness to travel to client sites.
Work Scope:
On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
Reporting: Regional Service Delivery Manager / Project Coordinator.
Required Skills:
Desktop Support EUC Smart Hands Field Engineering Break Fix IMAC Hardware Replacement Networking Communication Coordination
