Customer Support Specialist

Company:

Boeing Distribution is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. Boeing Distribution embodies an entrepreneurial mindset and a proactive culture supported by one of the worlds leading companies Boeing.

We are currently looking for a Customer Support Specialist to be based 100% onsite at our Jandakot site Western Australia.

As the Customer Support Specialist you will be responsible for processing orders preparing correspondence and fulfilling customer needs.

We are looking for someone with a willingness to work flexible hours overtime and occasional weekends as needed.

About the Role:

• Quoting customers & providing product information
• Customer order entry & order management
• Customer account resolution & credit disposition
• Customer returns & warranty management
• Customer communication & training
• Support customer special projects & programs
• Collaborate effectively with other functions such as sales supply chain & operations

Basic Qualifications(Required Skills/Experience)

• 3 years of customer support/customer service
• 3 years experience with ERP systems such as SAP
• Ability to handle high pressure situations
• Experience with Excel and other Microsoft office tools
• Experience working independently
• Australian PR and above

Preferred Qualifications (Desired Skills/Experience)

• Effective communication skills
• Experience with Smartsheets
• Exposure to environments /roles such as Operations Distribution Center Aerospace or similar
• Experience performing data analysis and troubleshooting

Boeing Distributions is shaping the future of aerospace and delivering some of the nations most important programs for both thedefence space and commercialaircraftmanufacturing.

Were also committed to fostering an environmentthatswelcoming respectful and inclusive for every employee with great opportunities for professional growth.

We are committed to building a workplace where Aboriginal and Torres Strait Islander peoples truly belong thrive and lead.

Here what our employees have to say about working at Boeing:

Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

Our Boeing Australia employers are committed to inclusive and flexible workplaces and encourage people of all backgrounds ages genders disabilities and for veterans and Aboriginal and Torres Strait Islander peoples to apply.