Multi-Property Reservations Manager

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Multi PropertyReservations Managerto join our dedicated team at The Westin and Four Points by Sheraton Brisbane

Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.

Role Overview:

At Marriott we are committed to delivering exceptional guest experiences from the very first interaction. As the Multi Property Reservations Manager you will lead the end-to-end reservations function ensuring every booking reflects precision care and our commitment to hospitality excellence.

Bringing together strong commercial acumen and a guest-first mindset you will drive occupancy optimise revenue and help shape the guest journey before arrival. You will also play a key leadership role in developing your team enhancing processes and partnering closely with Revenue Sales and Operations to deliver strong business results.

Key Responsibilities

Revenue & Performance

• Drive occupancy and revenue through effective yield management forecasting and inventory optimisation
• Support the hotels revenue strategy by managing distribution channels and demand patterns
• Monitor performance data and adjust strategies to maximise results

Guest Experience & Conversion

• Deliver a seamless responsive reservations experience that reflects Marriotts service standards
• Maximise conversion through personalised guest engagement and attention to detail
• Ensure every guest interaction sets the tone for an exceptional stay

Commercial Insight & Strategy

• Analyse booking trends market data and performance metrics to inform decision-making
• Provide clear reporting and insights to support business strategy
• Translate data into actionable improvements in performance and guest satisfaction

Collaboration & Alignment

• Partner with Revenue Sales and Marketing teams to align pricing promotions and campaigns
• Support cross-functional initiatives that drive overall hotel performance
• Maintain strong communication to ensure alignment across departments

Leadership & Talent Development

• Lead coach and inspire the reservations team to deliver high performance
• Foster a culture aligned with Marriott values focusing on service excellence and continuous improvement
• Provide ongoing feedback development opportunities and recognition to build team capability

About You:

• Minimum 2 years experience in a hotel environment (Reservations Front Office or Duty Management)
• Strong organizational and multitasking skills with the ability to manage large volumes of bookings and ensure efficiency
• Sound understanding of revenue management forecasting and inventory control
• Experience with Opera Cloud or similar PMS with strong MS Office capability
• Exceptional communication and interpersonal skills enabling effective collaboration with guests team members and other departments
• Analytical mind set with a focus on optimizing room inventory pricing strategies and revenue opportunities
• Proven leadership ability to train mentor and motivate a team to achieve departmental goals and deliver exceptional service
• A genuine passion for hospitality with a guest-first mindset
• Full working rights in Australia without sponsorship

Benefits

• The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International
• Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• Great places to work certified
• Discretionary Bonus Plan

Join us at The Westin and Four Points by Sheraton and be part of our dedication to excellence in service and operational efficiency

We are an Equal Opportunity employer and recognize that true diversity includes gender age race disability status sexual orientation religion neurodiversity education levels and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair equitable and accessible for all. If you have disability illness or injury we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process please email us at