Multi-Property IT Specialist

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands.Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and succeed.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

AC Hotel by Marriott Gold Coast brings a modern and sophisticated approach to hospitality blending contemporary design with intuitive service. Located in the heart of Surfers Paradise the hotel offers thoughtfully curated experiences for both business and leisure travellers reflecting the brands focus on simplicity elegance and attention to detail. Join a passionate team shaping a fresh and innovative hospitality experience in one of Australias most vibrant destinations.

Sheraton Grand Mirage Resort Gold Coast is an iconic beachfront destination and one of Australias most renowned luxury resorts. Set amongst tropical gardens with direct beach access the resort is celebrated for its premium guest experiences exceptional dining offerings and world-class facilities delivering the timeless hospitality synonymous with the Sheraton Grand brand. This is an exciting opportunity to be part of a luxury resort team dedicated to creating memorable experiences in a truly unique beachfront setting.

About the role

Join Marriott International the worlds leading hospitality company as a Multi-Proeprty IT Specialist. Reporting to the Multi-Property IT Manager you will support the technology operations across three iconic Gold Coast properties: JW Marriott Gold Coast Resort & Spa AC Hotel by Marriott Gold Coast and Sheraton Grand Mirage Resort Gold Coast.

In this hands-on role you will be responsible for maintaining and supporting IT systems networks hardware software and technology infrastructure across the cluster. Working closely with associates and leaders at each property you will deliver exceptional technical support troubleshoot and resolve IT issues and contribute to technology initiatives that enhance both operational efficiency and the guest experience.

This is an exciting opportunity for a proactive and service-focused IT professional who enjoys working in a fast-paced multi-property environment while being part of a globally recognised hospitality brand.

Critical Responsibilities

• Provide day-to-day support for IT systems networks servers hardware and software.
• Troubleshoot and resolve technical issues related to computers applications networks and telecommunications.
• Manage user accounts system access and IT security controls.
• Install configure maintain and upgrade IT equipment and infrastructure.
• Deliver end-user training and support to ensure effective and secure use of technology.
• Coordinate with vendors to resolve complex technical issues and implement solutions.
• Maintain IT asset inventory system documentation and backup procedures.
• Identify and implement process improvements to enhance IT operations and guest service.

Successful Candidates will have

• Previous experience in an IT support systems administration or hospitality technology role.
• Strong knowledge of computer hardware software networks Microsoft environments and end-user support.
• The ability to manage competing priorities and provide support across multiple properties and stakeholders.
• Excellent troubleshooting and problem-solving skills with a proactive approach to resolving issues.
• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Experience working with vendors service providers and technology projects.
• A commitment to maintaining system security data integrity and operational continuity.
• Exceptional organizational skills and the ability to work independently in a fast-paced environment.
• A valid drivers licence and flexibility to travel between properties as required.

The Benefits

Enjoy the benefits of:

• Unlimited strategic development and career opportunities
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group
• Recognition programs to keep you motivated
• The best hotel training opportunities provided
• Wellbeing and mindfulness programs to ensure you stay healthy