Moveworks Sr Customer Success Manager

About the Role 

As a Customer Success Manager you sit at the crossroads of innovation enterprise scale and real-world impact. With Moveworks and ServiceNow now operating as one company this role plays a pivotal part in delivering on a shared vision: bringing the front door of AI to every employee while strengthening enterprise workflows through the Moveworks AI Assistant powered by the ServiceNow platform. 

You will guide customers through transformational journeys helping them realize measurable business outcomes by pairing intelligent automation with deeply integrated enterprise workflows. You are both strategist and operator: a trusted advisor to executives an advocate for the customer internally and a driver of adoption value and long-term partnership. 

Who We Are 

Moveworks now part of ServiceNow is redefining how work gets done. Together we combine Moveworks industry-leading AI Assistant with ServiceNows world-class workflow platform to deliver instant intelligent support across IT HR Finance and beyond. 

Our shared mission is simple and ambitious: make work better for people. We do this by resolving employee needs instantly automating complex workflows and enabling enterprises to operate faster smarter and at scale. 

What Youll Do 

• Own and grow a portfolio of 25 variable based on role or more mid market enterprise customers guiding them from go live through long-term value realization 
• Serve as a trusted advisor to executive sponsors aligning AI-driven solutions to strategic business outcomes 
• Drive adoption engagement and expansion of the Moveworks AI Assistant across ServiceNow workflows 
• Translate customer business needs into actionable solutions influencing roadmap and product evolution 
• Identify quantify and track customer success metrics tied to efficiency cost savings and employee experience 
• Proactively manage risks expectations and change ensuring customers successfully navigate complex environments 
• Act as the voice of the customer internally sharing insights feedback and success stories 
• Support renewal and expansion motions by demonstrating ongoing value and business impact 

Qualifications :

What You Bring

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 5 years of experience in Customer Success Account Management Implementation or Consulting within SaaS 
• Experience supporting medium to large enterprise customers and navigating complex stakeholder environments 
• Strong ability to explain technical and AI-driven solutions in clear business-oriented terms 
• Familiarity with workflow platforms ITSM HR systems or enterprise automation (ServiceNow experience a plus) 
• Proven ability to build executive relationships and influence outcomes at multiple levels 
• Process-oriented mindset with strong problem-solving and change management skills 
• Comfortable operating in fast-moving evolving product environments 
• Bachelors degree or equivalent practical experience 
• Willingness to travel approximately 1025% 

Why This Role Matters 

This is not a traditional Customer Success role. You are helping define how AI shows up in everyday work turning complexity into clarity for millions of employees. Together Moveworks and ServiceNow are shaping the future of enterprise productivity and this role is on the front lines of that transformation. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time