Motor Claims Team Leader

Lead a high performing motor claims team and make a realdifference for our clients.

Were looking for an experienced Motor Claims Team Lead who is passionate about leadership customer service and continuous improvement.

This is an opportunity to join a collaborative people-first organisation where youll lead a team of Claims Executives while remaining hands-on with complex claims.

About CBN

At Community Broker Network were not just supporting insurance businesses were shaping the future of the industry.

As Australias largest network of general insurance authorised representatives we empower over 300 businesses and 1000 employees across the country.

Our team offers market access technology education marketing HR business advice and more supporting brokers from Perth to Cairns.

Were a certified Great Place to Work with an incredible culture and a genuine commitment to helping our people grow.

Our values:

We Listen (Understand)

We Achieve (Accomplish)

We Are One (Together)

Purpose of the Role

As our Motor Claims Team Lead you will oversee the day-to-day operations of the claims function ensuring clients receive a professional efficient and fair claims experience.

Youll provide technical guidance on complex claims coach and develop your team drive service excellence and work closely with brokers insurers and internal stakeholders to deliver market-leading outcomes.

What you will do:

• Lead coach and develop a team of Claims Officers to achieve high performance.
• Manage complex and escalated claims from lodgement through to settlement.
• Ensure claims are assessed accurately fairly and within agreed service timeframes.
• Support brokers and clients by providing expert claims advice and guidance.
• Oversee complaint handling in line with regulatory requirements and internal dispute resolution obligations.
• Monitor workloads quality standards and team performance.
• Identify training needs and foster ongoing capability development.
• Drive continuous improvement across claims processes systems and service delivery.
• Prepare claims reporting and provide insights to management on trends and opportunities.
• Build strong relationships with insurers service providers and internal stakeholders.

What you will Bring:

Youll be an experienced motorclaims professional who is passionate about leading and developing peoplewhile consistently delivering positive outcomes for customers and stakeholders.

Youll thrive in a fast-paced high-volume environment lead by example andbring a practical solutions-focused approach to challenge.

Youll also have:

• Demonstrated experience leading coaching or mentoring a motor claims team.
• Strong technical knowledge of motor claims including liability assessment repair processes and total loss management.
• Proven ability to manage complex sensitive or escalated motor claims to resolution.
• Excellent communication skills with the ability to influence and build relationships with internal teams brokers customers and suppliers.
• Solid understanding of complaints handling dispute resolution and regulatory requirements.
• Strong organisational and prioritisation skills with the ability to manage team performance and competing operational demands.
• A focus on continuous improvement with a track record of driving efficiency quality and customer service outcomes within a claims environment.
• Ability to use data and insights to support decision-making improve team performance and enhance the customer experience.

Our Awesome Benefits!

Great Place to Work certified 3 years in a row

Hybrid working flexibility: x3 Days in the Office x2 Days at Home!

Generous yearly well-being allowance

2x Mental health days and birthday leave (on top of annual leave)

Study support / L&D

Generous incentive & bonus plan

Paid parental leave

Salary continuance benefit

Generous Travel insurance and cyber security insurance discounts

Celebrates personal & professional achievements

Regular team building functions events and cultural activities

Other benefits: health & travel insurance retail stores and more!

On top of that youll join a collaborative approachable and fun culture that lives and breathes its core values and focuses on continuous improvement.

Ready to make your mark

We encourage applications from results-oriented individuals who are passionate about building strong communities and achieving ambitious goals.

For further information about the position please contact HR at