Motor Claims Advisor

The Apply with SEEK option will be utilized for International applicants mainly Australia. If this does not apply to you please use the Apply option.

By joining Sedgwick youll be part of something truly meaningful. Its what our 33000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us experience our caring culture and enjoy work-life balance. Here theres no limit to what you can achieve.

Newsweek Recognizes Sedgwick as Americas Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

The Claim Advisor is responsible for managinglow-complexityclaims and supportingthe effective delivery ofbroader claims operations

The role progresses claims from notification to resolution provides timely support to customers and stakeholders and delivers claim outcomes in accordance with delegated authority client requirements and organisational procedures.

Duties and responsibilities

Manage an allocated portfolio oflow-complexityclaims from notification through to resolution and closure.

• Assess and progress claims in accordance with documented procedures delegated authority client requirements and business standards.

• Gather review and maintain information required to support claim assessment and decision-making.

• Maintain timely and professional communication with customers clients brokers service providers and other stakeholders.

• Manage claim payments and other claim transactions within delegated authority.

• Identify and escalate claims issues and decisions that require additional technical assessment investigation or authority.

• Maintain accurate complete and up-to-date claim records and documentation.

• Support Claims Consultants and other team members in the effective management of claims portfolios and operational activities.

• Contribute to the achievement of client service standards contractual obligations and business performance objectives.

• Ensure compliance with all relevant legislation industry codes client requirements and Sedgwick policies and procedures.

• Activelycontributeto team collaboration knowledge sharing and continuous improvement initiatives.

Performance Measurements

• Consistently demonstrates Sedgwicks values and expectedbehaviours.

• Delivers timely accurate and customer-focusedclaim outcomeswithin delegated authority.

• Maintains a high standard of claim quality documentation and administrative accuracy.

• Meetsagreedservice standards client commitments and operational performance objectives.

• Maintains proactive and effective communication with customers clients and stakeholders.

• Processes claim payments and transactions accurately and in accordance with delegated authority.

• Identifies and appropriately escalates claims risks complaints and matters requiring additional authority or technical assessment.

• Maintains compliance with all applicable legislation industry codes client requirements and Sedgwick policies and procedures.

• Completes all mandatory training and accreditation requirements.

• Contributes positively to team performance collaboration and continuous improvement activities

Caring Culture

Its at the heart of everything we do and we show we care by living our core values: Empathy Accountability Inclusion Collaboration and Growth. By joining Sedgwick youll be part of something truly meaningful. Its what our 33000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us experience our caring culture and enjoy work-life balance. Here theres no limit to what you can achieve.

Sedgwick is an equal opportunity employer recognized by the Diversity Council of Australia. Were committed to fair and accessible recruitment. If you need special accommodations please let us know when applying.

If you are successful in joining our team you will be required to complete reference checks mandatory background checks including a police check and work rights.

Why Sedgwick

Sedgwick is the global leader in claims administration loss adjusting benefits administration and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day our colleagues are working to make the world better. Theyre helping people recover after an injury or illness. Theyre assisting with damage from a natural disaster. Theyre even giving back to others in their spare time championing over 500 charities in communities around the world and counting.

Whether youre in loss adjusting claims customer service nursing engineering IT or another specialty theres a place for you here to be a force for good.

Some of the Benefits of working with us are:

• Hybrid working arrangement.
• Sedgwick Australia University access to more than 15000 courses on demand and opportunities to continue formal education
• 0.5% on top of Superannuation Guarantee
• Domestic and International Career Pathways
• Sedgwick Colleague Resource Groups international cross-functional colleague-led groups aimed at fostering an inclusive workplace

Sedgwickis an Equal Opportunity Employer.

If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description consider applying for it anyway! Sedgwick is building a diverse equitable and inclusive workplace and recognizes that each person possesses a unique combination of skills knowledge and experience. You may be just the right candidate for this or other roles.