Modern Workplace Engineer

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity inNSWand our point of difference is that we work across every area of every cancer from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australias leading organisation supporting all peopleimpactedby all cancers we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime by joining the passionate team at CCNSWyoullknow that each day the workyouredoing will positivelyimpactpeople in your life and Australia.

About the team/About the role:

The Information Technologyunit(IT)plans buildsand runssystems that support Cancer Council NSW (CCNSW) to deliver its vision of a cancer-free future.

The Modern Workplace Engineeris responsible fordesigning implementing and continuously improving Cancer Council NSWs modern digital work environment enabling secure efficient and collaborative experiences for staff and volunteers.

The role engineers and administers the Microsoft 365 ecosystem including Intune endpoint management Microsoft Teams&SharePointcollaboration role alsosupportsin managing otherline of businessSaaS AdobeCreativeCloudetc which includes configuration integration maintenance upgrades troubleshooting and vendor liaison to ensure continuity security andoptimalperformance.

About the benefits:

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15900 a year.
• Recognised for Voice Projects 2021 and 2023 Best Workplace Awardas well asXrefBest Workplace in 2025.
• Additionalperformance-based leaveavailable.
• Work for purpose and know that your work fosters an engageddiverseand culturally aware organisation.
• Discounts available for everyday expenses such as private healthretailand fitness

Key responsibilities of the role:

• Engineer andadministercore Microsoft 365 workloads including Exchange Online SharePoint Online OneDrive for Business Microsoft Teams.
• AdministerMicrosoft Intune for Windows iOS and Android devices including compliance policies configuration profiles applicationdeploymentand Windows Autopilot provisioning.
• Engineer andadministerMicrosoft Teams services including Teams Phone Auto Attendants Call Queues resource accounts meeting policies and Operator Connect / Direct Routing configurations.
• Support the configuration deployment and ongoing management of Microsoft 365 Copilot andassistin designing and building Copilot agents using Copilot Studio (knowledge sources topics actions connectors).
• Provide Level 2/3Service Desk support including logging triaging prioritising and resolving incidents and service requests in line with agreed SLAs and KPIs.
• Assist with Microsoft Purview data lifecycle retention and compliance configurations ensuring alignment with organisational governance and privacy requirements.
• Support networking telephony and communications services asrequired working within agreedtimeframesand SLAs to resolve or escalate incidents.

About you:

Essential:

• 3 years relevant experience in a similar role engineering or administering Microsoft 365 environments.
• 5 years experience in customer service or client-facing IT support roles.
• Demonstrated knowledge and/orpreviousexperience engineering and administering the Microsoft 365 environment including Exchange Online SharePoint Online OneDrive and Microsoft Teams.
• Demonstrated knowledge and/orpreviousexperience with Microsoft Intune for device management (Windows iOS Android) including compliance policies configuration profiles application deployment and Windows Autopilot.
• Working knowledge of Microsoft Copilot anddemonstratedexposure to building agents in Copilot Studio (topics actions knowledge sources connectors).
• Demonstrated knowledge and/orpreviousexperience with Entra ID (Azure AD) Conditional Access MFA and identity lifecycle management.
• Demonstrated knowledge and/orpreviousexperience with Windows Server technologies including Active Directory Group Policy and PowerShell scripting.
• Demonstrated knowledge and/or experience in supporting users and computers in LAN WAN and Wireless LAN networks.

Desirable:

• Microsoft certifications such as MS-102 MD-102 MS-700 AI-102 or PL-900.
• Previousexperience in an IT support services environment and participation in an IT Service Desk.
• Experience in building configuring or supporting AI agents and AI-enabled solutions to improve business applications user productivity and service delivery
• Previousexperience with Power Platform (Power Automate Power Apps) for workflow automation.
• Previousexperience with PowerShell scripting for M365/Entra automation.
• Understanding of cybersecurity frameworks (Essential Eight ISO 27001).

CCNSW is an inclusive place to volunteer and embrace diversity celebrate our differences and inspire each person to be their authentic self at we strive torepresentthe communities we serve we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments tosubmityour application pleaseget in touch withBlayze

Apply online by visiting our website directly copying the following click on therole title andsubmityour cover letter and resume.

Job ad closing: 18th September 2026