Mid-Value Donor Coordinator

The Garvan Research Foundation (GRF) was founded in 1981 and is the fundraising and marketing arm of the Institute raising awareness and vital funds from individuals trusts and foundations and corporate and community groups.

THE OPPORTUNITY

The Mid-Value Donor Co-ordinator will report to the Mid-Value Officer as part of a collaborative two-person team working to grow the mid-value program. As the fastest growing area in fundraising this role offers an opportunity to build genuine lasting relationships with donors through personalised phone calls written communications and in person events moving donors along the giving pathway from mass/annual giving towards major and planned giving.

The role requires an outstanding communicator who is equally comfortable on the phone in writing and in person and who can represent Garvans mission with warmth and professionalism.

Salary: Up to $70000 super salary packaging (depending on experience).

Employment Type: Full time permanent

SNAPSHOT OF BENEFITS

• Generous salary packaging to save you income tax on your wages thereby boosting your monthly take home pay (max. $15900 general expenses $2650 meals/accom)

• Ample opportunities for on-going training and development

• Stimulating diverse and highly international research environment

• Flexible work arrangements e.g. start / finish times

• 18 weeks paid parental leave for both parents including paid superannuation

• A range of additional leave types to meet your personal needs including cultural leave conference leave community service and study leave

• Discounted Health Insurance

• Lifestyle discounts with our community partners

WHAT YOU WILL DO

Supporter Care and Stewardship

• Provide exceptional customer service and relationship management of Garvans mid-value donors visitors and special guests at all times. This is also reflected across all channels of communications including phone calls written communications and

face-to-face.

• All phone calls aim to build authentic relationships with our supporters through exceptional active listening ensuring donors feel valued heard and understood as we provide information on Garvan communications and guide them along their unique donor journey.

• Make regular personalised phone calls to thank engage renew and upgrade mid-value donors delivering a genuinely warm and professional donor experience.

• Respond to research enquiries from supporters in a timely and sensitive manner.

• Write and personalise donor correspondence including thank-you letters impact reports appeals and email communications ensuring tone and content reflect each donors history

• Deliver proactive donor care communications by phone mail or email to mid-value supporters who require a timely touch point in their donor journey e.g. after a donation after further information has been provided prior to an appeal EoFY receipt or Breakthrough magazine.

• Respond to all mid-value donor gifts in Wills and campaign enquiries in a timely professional and sensitive manner.

• Assist to identify donors with capacity to increase their giving and work with the Future Giving Philanthropy and Individual Giving team to transition suitable donors into higher-value relationships.

• Maintain accurate up-to-date donor records and interaction notes in the CRM/database ensuring all contact points are logged and actioned in a timely manner.

• Respond promptly and professionally to donor enquiries feedback and complaints escalating as needed.

• Support broader fundraising donor stewardship and organisational events as required.

Database and Administration

• Exceptional best practice maintenance of detailed and accurate supporter records and profiles including data entry recording conversation and meeting notes scanning and uploading of relevant documents.

• Working closely with the Data & Business Insights team when requesting queries data files and analysis/reports.

• Assist with research to identify new prospects.

• Review data for mailing lists to assist with the delivery of appeals gifts in Wills campaigns internal publications and events.

• Ongoing administration including printing scanning mail merging filing record keeping note taking and booking meeting rooms.

Communications Planning and Reporting

• Conduct communications either by mail email or phone to qualify supporters in their donor journey.

• Coordinate the sending of gifts in Wills enquiry prospect and conversion packs in a timely manner.

• Prepare and draft timely and personalised communications including welcome letters with compliments slips ad-hoc letters and certificates.

• Coordination of additional acknowledgement communications as appropriate by mail email or phone.

• Coordination and personalisation of supporter birthday cards throughout the year.

• Assist the Mid-Value Officer with individual mailings and direct mail campaigns for the mid-value product.

• Assist with the integration of Foundation program activities with the operations of the wider Foundation team to ensure our relationships with donors are handled seamlessly efficiently and effectively.

• Assist with detailed proofing of internal and external communications across the program communications.

• Assist with coordination and delivery of yearly strategic plans area work plans and related projects.

Event Engagement Activities

• Assist in the development and on-the-day delivery of Morning Teas personalised tours and other engagement activities to engage with mid-value donors.

• Assist in the development of objectives timelines event program and run sheets.

• Coordinate event RSVPs and guest lists.

• Attend and assist at other Foundation functions such as public seminars and tours

external presentations or high value donor events.

• Assist in reporting of event outcomes and recommendations.

ABOUT YOU

• Tertiary qualifications in fundraising/marketing and/or a related field desirable but not essential; we highly value diverse backgrounds and transferable skills.

• Also open to disciplines of Telemarketing Communications Health Science Nursing Events/Hospitality and Human Resources.

• We warmly welcome applications from individuals re-entering the workforce after a career break or those looking to transition their exceptional interpersonal skills into the purpose-driven NFP sector.

• 1-2 years experience in fundraising or marketing desirable but not essential.

• High attention to detail and comfort working within a CRM/donor database. Raisers Edge/NXT experience is desirable but not essential.

• A warm confident telephone manner and genuine enjoyment of donor conversations.

• Excellent interpersonal and communication skills with demonstrated ability to build rapport and trust across phone written and face-to-face channels.

• Exceptional telephone manner customer service and relationship-building skills.

• Proven ability to maintain good relationships with external and internal stakeholders.

• Excellent level of computer skills (MS Office/Google products including Word Excel PowerPoint Outlook and Zoom).

• Experience in administration with a process-driven approach also including merging data for emails/letters record keeping note taking printing and scanning.

• Excellent attention to detail.

• Strong written communication skills with the ability to write persuasive donor-appropriate correspondence and adapt tone to the audience.

• Capability to use online project management tools such as Airtable Trello and similar platforms to efficiently manage tasks track progress and collaborate with teams.

• Strong organisational skills and the ability to assist with a portfolio of relationships and competing priorities.

• Ability to work harmoniously in a small team and can work effectively and independently without supervision while collaborating with the broader Foundation.

• Calm positive can do attitude and an excellent work ethic at all times.

• Have a commitment to excellence and a genuine alignment with and ability to speak to the organisations mission and impact.

HOW TO APPLY

To apply for this position please reach out to Christina Enotiades at Cause Recruitment at

or callfor more information.

We are reviewing applications as they are received. If you think youre the right person for this role wed love to hear how your capabilities achievements and experience set you apart. Only applicants with full working rights in Australia are eligible to apply for this role.