Microsoft Dynamics 365 CRM Techno-Functional Consultant

Location: Brisbane QLD Australia
Experience: 68 Years
Eligibility: Australian Citizens and Permanent Residents (PR) only. No sponsorship available.

We are seeking an experienced Microsoft Dynamics 365 CRM Techno-Functional Consultant to act as the key liaison between business stakeholders and technical delivery teams. This role combines functional expertise with technical guidance to deliver scalable secure and high-quality Dynamics 365 CRM solutions while ensuring alignment with Microsoft best practices and enterprise architecture standards.

Key Responsibilities

• Gather and analyse business requirements translating them into functional solution designs and user stories.
• Design CRM process flows business rules entity/data model extensions and automation solutions.
• Advise on standard versus custom Dynamics 365 CRM capabilities and recommend best-fit solutions.
• Provide technical guidance on CRM configuration customisation plug-ins integrations and security models.
• Leverage Power Platform technologies including Power Automate Power Apps and Microsoft Copilot to enhance business processes.
• Review solution designs to ensure scalability maintainability governance and minimal technical debt.
• Support Agile delivery activities including sprint planning backlog grooming design reviews UAT and production releases.
• Collaborate with business stakeholders architects developers and support teams to deliver successful outcomes.

Required Skills & Experience

• 68 years of hands-on experience with Microsoft Dynamics 365 CRM in a techno-functional role.
• Strong knowledge of Dynamics 365 Customer Engagement modules configuration and customisation.
• Experience with CRM plug-ins integrations security and role-based access design.
• Hands-on experience with Power Apps Power Automate and Microsoft Copilot integration.
• Strong understanding of CRM solution design data modelling and business process automation.
• Experience working in Agile environments with sprint planning backlog management UAT and release support.
• Excellent stakeholder management communication and problem-solving skills.
• Experience working within enterprise support or application management environments is highly desirable.

Qualifications

• Bachelors degree in Information Technology Computer Science Business Information Systems or a related discipline.
• Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate (MB-210 or equivalent).
• Microsoft Power Platform Certification (PL-200 or equivalent) is highly desirable.
• Additional Microsoft Azure or Dynamics 365 certifications will be an advantage.

Preferred

• Experience within the Energy Resources or Industrial sectors is advantageous.
• Knowledge of enterprise architecture governance frameworks and Dynamics 365 licensing is highly regarded.