Member Service Consultant Service

The role

As a Member Service Consultant youll be the first point of contact for members who need support with their banking. Primarily working through inbound phone calls youll listen understand what each member needs and provide clear helpful solutions through phone and digital channels.

This is a fast-paced service-focused role where no two conversations are the same. Youll help members with everyday enquiries transactions product information and problem solving all while creating a positive and professional experience.

What youll do

• Help members with banking enquiries transactions and digital banking support
• Provide friendly accurate and professional service across phone and digital channels
• Understand member needs and identify suitable products services and solutions
• Resolve enquiries efficiently while maintaining accuracy privacy and compliance
• Work with your team and the wider organisation to achieve great member outcomes

Please note: Youll need to be available for the full six-week training program and flexible to work a rotating roster Monday to Friday between 8.00am and 8.00pm and Saturdays from 9.00am to 3.00pm CST. 

Qualifications :

Who were looking for

Youll bring a genuine passion for helping people strong attention to detail and the ability to stay calm and confident in a busy environment. Most importantly youll be eager to learn and committed to creating positive member experiences.

You dont need banking experience to apply. Were looking for people with strong customer service skills a positive attitude and the confidence to learn. Well provide six weeks of full-time training ongoing coaching and the support you need to build a rewarding career.

This role is ideal if you have experience in retail hospitality contact centres administration sales or another customer-facing environment and are ready to take the next step in your career.

Additional Information :

Whats in it for you

At Beyond Bank youll work with people who support encourage and challenge you to reach your potential. Were guided by our values of Member Obsession Empowering Communities Shared Ambition and Championing Sustainability.

Youll join a supportive team receive structured training and coaching and build practical skills that can open future career pathways across banking and financial services.

We have a great range of Benefits

• Six weeks of full-time paid training plus ongoing coaching and support
• Additional 3 paid work-life balance days
• Paid community volunteer days
• Employee discounts wellbeing initiatives and employee/family assistance
• A flexible hybrid working environment
• Career development opportunities in a supportive inclusive workplace

Were committed to inclusion
We welcome candidates who reflect the diversity of the communities in which we operate and actively encourage Aboriginal and Torres Strait Islander peoples people living with disability LGBTQIA people and culturally diverse community members to apply.

If you require adjustments during the application recruitment selection or assessment process please contact us at .

If youre looking for a role with purpose great people and genuine development wed love to hear from you.

Our recruitment process
Our process may include a phone screen video screen virtual or face-to-face interview psychometric testing and relevant background checks.

To learn more about Beyond Bank visit or contact .

Applications close 06 September 2026.

Apply today well begin screening and interviewing suitable candidates as applications are received.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.

Remote Work :

No

Employment Type :

Full-time