Food & Beverage Manager- Emirates Wolgan Valley, a Ritz-Carlton Lodge

Candidate Profile Education and Experience

High school diploma or equivalent; minimum 4 years experience in food and beverage culinary or a related professional area.

OR

2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or a related major; minimum 2 years experience in food and beverage culinary or a related professional area

Candidates must possess unrestricted working rights in Australia to be considered for this position. Sponsorship is not available.

Core Work Activities Developing and Maintaining Budgets

Develops and manages all financial employee engagement and guest satisfaction plans and actions for Food & Beverage departments.
Maintains a positive cost management index for restaurant operations.
Utilizes budgets to understand and achieve financial objectives.

Leading the Food & Beverage Team

Manages all Food & Beverage departments
Supervises and manages employees while overseeing day-to-day operations. Understands employee positions sufficiently to perform duties in their absence when required.
Utilizes strong interpersonal and communication skills to lead influence and motivate others. Demonstrates integrity sound business judgement and leadership by example.
Oversees all culinary restaurant beverage and room service operations.
Creates and nurtures an environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for service excellence.
Provides exceptional support and customer service to employees.
Responds quickly and proactively to employee concerns.
Promotes a learning culture focused on continuous improvement and professional development.
Provides proactive coaching and counselling to team members.
Encourages and builds mutual trust respect and cooperation among team members.
Monitors and maintains employee productivity levels.
Develops goals and action plans to prioritize organize and accomplish departmental objectives.
Provides leadership vision and direction to align and achieve departmental goals effectively and efficiently.
Sets clear expectations with employees and team leaders and ensures recognition is provided when expectations are exceeded.

Ensuring Exceptional Guest Service

Delivers exceptional customer service at all times.
Responds quickly and proactively to guest concerns.
Understands and champions the propertys service culture.
Drives alignment across employees team leaders and managers to deliver a consistent luxury guest experience.
Establishes and communicates service expectations for all internal and external guests.
Takes ownership of guest complaints and concerns until resolution is achieved.
Ensures all events and guest experiences meet or exceed established standards.
Delivers service that goes above and beyond to drive guest satisfaction and loyalty.
Improves service standards by understanding guest needs and providing guidance feedback and coaching to team members.
Acts as a role model by demonstrating professional and service-focused behaviours.
Manages daily operations drives quality standards and ensures guest expectations are consistently met.

Managing and Conducting Human Resource Activities

Provides guidance and direction to team members including setting performance standards and monitoring performance.
Conducts timely and constructive performance reviews.
Promotes Fair Treatment and Open Door policies.
Identifies development opportunities and coaches mentors and supports employees to enhance their skills and knowledge.
Identifies training needs and facilitates formal and informal learning opportunities.
Develops action plans to address improvement areas and build on strengths identified through employee engagement and guest satisfaction feedback.

Additional Responsibilities

Complies with all corporate accounting procedures.
Provides information to supervisors colleagues and team members through written verbal and electronic communication.
Analyses information and evaluates results to determine the most effective solutions to operational challenges.
Drives effective departmental communication through operational logs departmental meetings and property-wide meetings.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.