Member Communications Consultant

HBF Employee Benefits

• Flexibility with hours and work-from-home options

• Fully Subsidised Corporate Gold Health Cover for you and your family

• 13 days personal leave per year

• Onsite Barista with subsidised drinks

• Access to corporate discounts across a range of retail restaurants and hotels

As the Member Communications Specialistyoullplay a key role in planningcreatingand delivering communications that keep our members informedengagedand supported throughout their journey with HBF.

Youlllead the delivery of essential service communications including those required by private health insurance legislation and regulatory obligations. From policy updates and product changes to important member informationyoullensure every communication is clearaccurateand delivered through the right channels at the right time.

Youllalso support the delivery of key operational member engagement journeys helping create a seamless and consistent experience across every touchpoint.

Whatyoulldo

• Plan and deliverregulatorycompliant and effective member communications programsto communicate business changes

• Achieve agreed operational communications targets for delivery timelinessregulatorycompliance and effectiveness

• Understand and translate complex fund rulesand product information into clearsimpleanddirect communication through the members preferred communication channel (e.g. letter email SMS)

• Ensure content is compliant aligned to best practice the brand tone of voice and within brand guidelines

• Convey brand guidelines particularly relating to design and format to technical developers to achievecommunication templatebuilds

• Advise on communications format structure and template setup and usability

About You

Yourean experienced communications professional who knows how to turn complex information into clear engaging messages that put the customer first. You enjoy collaborating with stakeholders balancing multiple priorities and delivering communications that make a real also bring:

• Experience in a similar communications role ideally managing end-to-end communication campaigns

• A customer-first mindset using market and customer insights to shape effective communications

• A strong understanding of customer experience principles and what makes communications clearrelevantand engaging

• Confidence managing large-scale communications from planning through to delivery and evaluation

• Experience working with CRM platformscommunicationand marketing automation tool.

• The ability to quickly understand technical products services or regulatory information and translate them into easy-to-understand communications

• Great stakeholder management skills with the ability to build trusted relationships and work collaboratively across the business

Next steps
To apply click the apply button attaching a copy of your resumein line with the requirements of the role. Our recruitment and selection process includes a variety of assessment methods including reference checks National PoliceClearanceand verification of working rights in Australia.

Inclusion and Accessibility

At HBF we believe in the potential of every individual.Werecommitted to creating an inclusive workplace where diverse perspectives are celebrated because they make us stronger.

We encourage applications from everyone including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community including transgender and gender-diverse applicants.

We want you to Be You Be Bold and feel supported every step of the way. If yourequireany adjustments or alternative formats during the recruitment process please contact us at.

To learn more about our commitments visit:Community Initiatives HBF Health Insurance