Manager ServiceNow Technology Consulting

ServiceNow Technical Consultant

The opportunity

As our ServiceNow Technical Consultantyoull deliver innovative solutions involving ServiceNow and working with clients to understand their business needs configuring and enhancing the ServiceNow platform to provide practical solutions.

This role is based in Canberra Ngambri.

Your key responsibilities

• Defining designing and implementing ServiceNow solutions and ensuring they are aligned with business requirements.
• Working closely with clients to build ServiceNow-based business solutions that address their needs.
• Configuring and enhancing ServiceNow platform using scripts and application capabilities.
• Providing technical expertise in identifying evaluating and developing effective solutions and procedures that meet user requirements.
• Providing support and troubleshooting for the ServiceNow platform with an emphasis on user satisfaction accuracy and effectiveness.
• Creating and maintaining system design and end user documentation for all applications in the ServiceNow platform.
• Participating in all technical aspects of the ServiceNow program and solution delivery.
• Perform system and integration testing ensuring best practices are followed.
• Ensuring that all implementation work is carried out in accordance with the company policies and industry best practices.
• Effective upwards management to program lead and executives
• Contribute to business development activities including written proposals presales activities functional demonstrations and presentations

Skills and attributes for success

• Experience with ServiceNow platform with at least one or more ServiceNow CIS certifications - preferably in SPM HRSD CSM IRM or SecOp.
• Proven experience with ServiceNow implementation configuration development customization and integration.
• Strong understanding of ServiceNow core platform capabilities and data model.
• Strong understanding of ITIL processes.
• ServiceNow System Administration certification or other ServiceNow certifications are preferred.
• Strong interpersonal skills to interact with diverse groups of individuals and build successful relationships at all levels.
• Strong project delivery experience including critical ability to coordinate and balance multiple projects in a time-sensitive environment under pressure.
• Excellent communication and presentation skills to effectively explain possible solutions to non-technical and technical stakeholders.

Ideally youll also have the skills and attributes below but dont worry if you dont tick all the boxes. Were interested in your aptitude attitude and willingness to learn.

• Experience with ServiceNow platform capabilities beyond core modules.
• Experience with ServiceNow Protected Platform desirable.

Please note as this role supports our federal government clients. A minimum of baseline security clearance is required with preference for NV1 or higher.

What we offer you

At EY well fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Were proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more.

• Career development: At EY your career is yours to shape!Well develop you with future-focused skills and equip you with world-class experiences work arrangements: Our flexible work policies empower you to balance your professional and personal life fostering a culture of trust and autonomy.

• A comprehensive benefits package: From a yearly wellness incentive to access to additional 8 weeks of flex leave per year and family-friendly policies including 26 weeks of gender-neutral paid parental leave we cater to your diverse needs to help you thrive both personally and professionally

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures and to their Elders past present and emerging. Find out more about our vision for reconciliation at is core to who we are and how we work together driving value for our people and for our business. We encourage applications from people of all ages nationalities abilities cultures sexual orientations and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting so if you have questions before or during your application we welcome you to get in touch at or(option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence Apply today.

EY Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.