Manager Operations Excellence

As part of the team inOperations Excellenceyoullbe the driving force behind initiatives that enhance efficiency strengthen compliance and create a seamless technology experience across HBF.

Youllpartner with leaders across Technology & Cyber and the wider business to challenge the status quoeliminatemanual effortoptimiseprocesses andmaximisethe value of our technology investments.

Asthe go-to for solving complex operational challenges you willplay a critical leadership role through influence mentoring stakeholderengagementand enterprise-wide collaborationin this12-monthopportunity with potential to extend.
Your day to day

• Lead strategic operational excellence and productivity initiatives across Technology & Cyber

• Drive technology simplification programs that reduce complexity and improve business outcomes

• Enhance employee productivity and engagement through better technology experiences

• Partner with business leaders to improve governance compliance and risk management practices

• Identifyopportunities toleverageemerging technologies including AI to improve operational performance

• Build strong relationships acrossHBFto influence change and drive continuous improvement

What you bring
Youre a natural improvement leader who thrives on solving complex problems challenging inefficient processes and creating better ways of working.You combine strong analytical capability with excellent stakeholder engagement skills and enjoy bringing people together to deliver meaningful change.

Yourpreviousexperience could beas a Business Analyst or Project Manager leading and would include implementing change preferably within tech.Youllalso bring:

• Six Sigma Green or Black Belt (or equivalent)andexperienceidentifyingandimplementingprocess improvements using Lean and Six Sigma methodologies

• Baseline understanding of Identity & Access Management (IAM) and IT Service Management (ITSM) principles and practices (e.g.access controls user lifecycle incident/request/change processes)

• Generalunderstanding of operational processes and IT systems

• Sharp problem-solving analyticalthinkingand business analysis skills

• Experience in risk management governance and compliance

Why Join HBF

• FullysubsidisedGold Hospital Insurance Cover

• Flexible working and work from home options

• 3additionalwellbeing days each year (on top of our standard20 daysannual and10 dayspersonal leave)

• 2 volunteering days per year

• Onsite Barista withsubsidisedcoffee

• Access to corporate discounts across a range of gyms retailrestaurantsand hotels

Next Steps

To apply click on the Apply Now button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.

At HBF we believe in the unique potential of every individual.Werecommitted to building an inclusive workplace where diverse perspectives are valued and celebrated because they make us stronger.

We encourage applications from all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community.

We want you to Be You Be Bold and feel supported every step of the way. If you need any adjustments during the recruitment process please contact us atso we can work together to accommodate your needs.

Discover howweremaking a difference explore our Community Initiatives at:Community Initiatives HBF Health Insurance