Manager- Network Officers

Drive Safer Smarter Public Transport Across Queensland- Gold Coast or Sunshine Coast based

At Kinetic were proud to be Australasias largest bus operator connecting communities and moving more than 100 million passengers every year. With a team of over 7300 people and a fleet of 4900 buses were leading the future of public transport through innovation sustainability and exceptional customer service.

As we continue to grow were looking for a Regional Network Operations Manager to lead our Network Officer teams across the Gold Coast Sunshine Coast Townsville and Cairns. This is an exciting leadership opportunity for a people-focused operations professional who thrives on driving performance building capability and delivering safe and efficient transport outcomes.

About the Role

Reporting into the leadership team youll oversee Network Officer operations across Queensland ensuring consistency compliance and service excellence. Youll play a key role in delivering revenue protection strategies strengthening stakeholder partnerships and leading high-performing frontline teams.

This role offers a mix of operational leadership coaching stakeholder engagement and strategic planning with occasional travel across regions.

What Youll Be Doing

• Lead mentor and develop Network Officer Supervisors and frontline teams across Queensland.
• Drive revenue protection initiatives through strong stakeholder engagement and operational excellence.
• Partner with Translink Queensland Police Service Queensland Rail and other key agencies to support safe and compliant public transport operations.
• Ensure consistent application of Network Officer procedures policies and auditing requirements across all regions.
• Oversee rostering workforce deployment and resource planning to maximise operational effectiveness.
• Monitor operational trends and performance data to proactively address risks and identify improvement opportunities.
• Lead community engagement programs including partnerships with schools youth groups and local organisations.
• Provide high-quality reporting analysis and recommendations to senior leadership on operational performance and sensitive matters.
• Conduct investigations into complex operational issues and implement practical solutions that improve outcomes.

What Youll Bring

Were looking for a confident and capable operational leader with experience managing dispersed frontline teams in fast-paced environments.

To be successful youll have:

• Demonstrated experience leading large operational or frontline service teams.
• Strong people leadership coaching and performance management capability.
• Exceptional stakeholder engagement and relationship-building skills.
• Experience interpreting operational data and translating insights into action.
• A proactive solutions-focused approach with strong decision-making skills.
• Excellent written and verbal communication skills.
• Previous experience within transport public transport compliance security or related operational environments will be highly regarded.

Essential Requirements

• Unrestricted C Class Driver Licence.
• Valid Working with Children Check (or ability to obtain).
• Current First Aid and CPR certification (or willingness to obtain).
• Ability to complete Criminal History Screening.
• Flexibility to work across varying operational hours when required including occasional evenings and weekends.
• Willingness to travel across regional Queensland locations.

Why Kinetic

At Kinetic our people are at the heart of everything we do. We offer an environment where you can make a genuine impact while building a rewarding long-term career.

What Youll Enjoy

• Join Australasias leading mass transit operator during an exciting period of growth.
• A supportive inclusive and values-driven culture.
• The opportunity to lead teams that make a real difference in local communities.
• Professional development and leadership growth opportunities.
• Employee Assistance Program offering wellbeing support counselling financial coaching nutritional guidance and legal advice.
• A workplace committed to diversity sustainability and innovation.

Ready to Make an Impact

At Kinetic we proudly reflect the communities we serve and welcome applications from people of all backgrounds cultures genders and experiences including Aboriginal and Torres Strait Islander peoples.

If youre ready to lead operational excellence and help shape the future of public transport in Queensland wed love to hear from you.

Apply now and join the team thats keeping communities moving.