Manager, Legal Engineering (Product Specialists)

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. Were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

Harveys Legal Engineer - Product Specialist Manager Sydney will lead and scale a high-performing team of Legal Engineer - Product Specialists responsible for driving customer adoption expansion renewal and long-term success across Harveys global customer base. This role sits at the center of Harveys post-sales motion ensuring that customers realize meaningful value from Harveys platform and expand their usage over time.

You will oversee a team of former practicing lawyers who serve as trusted advisors to customers guiding them in integrating Harvey into their workflows. As a manager you will be responsible for elevating team performance shaping customer engagement strategy and partnering cross-functionally with Customer Success Sales Product and Engineering to drive retention expansion and product evolution.

This is both a strategic and hands-on leadership role. You will directly engage with Harveys most important customers coach your team through complex engagements and build the systems playbooks and infrastructure needed to scale a world-class post-sales function.

This role will be a face of Harvey in APACbuilding trust with partners and counsel at Australias top firms ASX 50 corporates and asset managers while feeding market insights back to Product and GTM. The role partners with Customer Success Sales and Product leadership to define a scalable high-performing post-sales function across the region making it an exceptional opportunity to shape a category-defining function at a pivotal stage of growth.

• Lead and develop a high-performing team: Recruit mentor and manage a team of Legal Engineer Product Specialists setting a high bar for customer engagement legal credibility and product expertise. Coach team members through complex customer situations provide actionable feedback and create clear paths for growth and performance excellence.

• Drive customer adoption retention and expansion: Own the teams impact on customer outcomes including adoption utilization renewals and expansion. Partner closely with Customer Success Managers and Account Executives to ensure coordinated account strategies that deepen engagement and demonstrate measurable value.

• Oversee customer engagement strategy: Guide how the team engages with customers across implementation onboarding and ongoing enablement. Ensure consistent high-quality delivery of workshops trainings and hands-on agent building sessions that help legal professionals integrate Harvey deeply into their workflows across practice areas and geographies.

• Act as a senior escalation point for key accounts: Directly engage with Harveys most strategic and complex customers building relationships with partners general counsel and other senior legal stakeholders. Step into critical moments to unblock adoption challenges and reinforce Harveys value proposition.

• Own team operations and performance management: Manage team capacity account allocation and coverage to ensure efficient support across the customer base. Establish clear performance metrics tied to adoption engagement and customer health. Drive accountability through data-informed decision making.

• Build scalable processes and enablement: Design and refine playbooks onboarding frameworks training programs and best practices that enable the team to operate consistently and effectively at scale. Partner with Legal Enablement and Product to continuously improve materials and approaches.

• Partner cross-functionally to improve customer outcomes: Collaborate closely with Customer Success Sales Product Engineering and Applied Legal Research to align on customer needs and deliver cohesive solutions. Ensure insights from customer engagements are translated into actionable improvements across teams.

• Influence product strategy and roadmap: Aggregate and synthesize feedback from your team and customers to inform product development. Advocate for features and workflows that address real-world legal use cases and improve usability adoption and impact.

• Shape Harveys customer-facing narrative: Partner with Marketing and Enablement to develop high-quality content use case materials and thought leadership that reflect deep legal expertise and resonate with customers. Help define how Harvey communicates value in a post-sales context.

• Australian practising certificate (or equivalent common-law qualification) with 7 years PQE at a top-tier firm (e.g. Band 1 Chambers / AFR Top 10) or in-house legal environment.

• Prior experience managing or mentoring a team with a track record of developing talent and driving performance.

• Deep familiarity with legal technology and AI tools with an ability to quickly develop and demonstrate platform expertise.

• Strong commercial instincts and the ability to engage credibly with senior stakeholders at law firms and in-house legal teams.

• Excellent communication and presentation skills with experience running training workshops or client-facing product sessions.

• Comfort operating in a fast-paced high-growth environment with a pragmatic solutions-oriented approach.

• Location: Sydney NSW (Hybrid with flexibility)

• Work eligibility: Must have valid Australian work rights; Harvey does not currently offer visa sponsorship for this role

• Structured hybrid working arrangement: 3 days in our Sydney office 2 days working from home

• Health Coverage: Fully covered private hospital insurance plus extras for dental optical physio mental health and more.

• Family & Fertility Support: Support for fertility treatments adoption and surrogacy through Carrot.

• Retirement & Security: Comprehensive coverage designed to support your long-term well-being.

• Paid Leave: Paid annual leave sick leave and fully paid parental leave for all parents.

• Wellness & Perks: Daily in-office lunch wellness memberships through Wellhub and monthly commuting support.

• Professional Development: Annual support for courses certifications conferences and books.

• Remote Work Allowance: Monthly support for home office internet and phone expenses.

• Harvey Holiday: After four years enjoy a four-week paid sabbatical to rest travel or explore new experiences.

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

Manager