Manager Customer Comms & Experience, Unite (Sydney)

Whats the role

Youll be the voice behind meaningful moments of change for our customers. Youll plan and deliver customer communications that inform reassure and engage making sure every message feels human relevant and timely.

This is a full-time role based in Sydney with flexible working options. Youll work across a range of customer products partnering closely with teams across the business to bring communication plans to life and create seamless experiences across every channel.

As part of the UNITE transformation programme youll help shape how we communicate significant product platform and process changes to customers. A key focus of this role will be designing and delivering customer communications and journeys that support business customers through change with confidence and clarity.

UNITE is a business-led tech-enabled transformation delivering simplification and benefits for our customers employees and shareholders.

What do I need

• Communications experience within financial services with hands-on exposure to customer products and services.
• Experience supporting business customers and an understanding of business banking products customer segments and customer communication needs will be highly regarded.
• Strong understanding of customer communications customer journeys and lifecycle communications with the ability to translate complex information into clear engaging messages.
• The ability to turn initiative plans and detailed product information into customer-focused communications across multiple channels.
• Proven ability to manage complexity navigate ambiguity and maintain strong attention to detail.
• Strong collaboration skills with experience working alongside stakeholders across product technology risk and business teams to manage approvals and deliver communication outcomes.
• A customer-first mindset with experience mapping journeys and tailoring messages to different customer segments.
• Practical experience using martech and marketing automation platforms such as Adobe Experience Platform (preferred) Adobe Journey Optimiser Salesforce Marketing Cloud or similar technologies