Manager Compliance

Manager Compliance Complaints Directorate Building Commission NSW

• Grade: Clerk Grade 11/12
• Duration: Ongoing full time.
• Location: Sydney or Parramatta

The opportunity

This is an exciting opportunity to lead a unit of complaint handlers where you can apply your considerable compliance expertise and knowledge in a regulatory environment.

The role leads and manages the Triage and Assessment Unit (TAU) responsible for triaging all complaints and enquiries received by Building Commission NSW. The TAU also assesses complaints to determining what regulatory action if any Building Commission NSW will take in response. By carrying out these important regulatory functions the TAU ensures that complaints and enquiries are handled efficiently and effectively assisting consumers while also contributing to the improvement of the building sector.

The role

Your key responsibilities as Manager Compliance Complaints Directorate will include:

• Leading teams of complaint handlers in a very high-volume and complex environment.
• Refine and maintain a risk-based compliance framework for the triage and assessment of all complaints received by Building Commission NSW.
• Provide robust advice and recommendations to the Building Operation Branchs senior executives on actions to take in response to the most serious non-compliance or regulatory issues.
• Identify and highlight trends and emerging compliance issues in the building sector.
• Make assessment decisions under delegation on compliance or regulatory issues.
• Maintain and update policies procedures and other controls to improve the efficiency and effectiveness of the complaints-function.
• Work collaboratively in the Complaints Directorate and across Building Commission NSW delivering effective outcomes for the people of NSW and contributing to a positive work culture.

Key attributes

To succeed as Manager Compliance Complaints Directorate you will:

• Have considerable experience managing regulatory compliance activities ideally in a high-volume and complex complaint handling environment or similar
• Be an effective experienced and results orientated people leader.
• Have highly developed communication skills including the ability to write review and produce high quality reports and other documentation in a timely manner.
• Act with the highest degree of integrity and professionalism.
• Hold a Certificate IV in Government Investigations or have similar work experience and be prepared to acquire the qualification.
• Ability and willingness to travel across NSW if required.

To be appointed into the role you will be required to successfully clear and maintain:

• Pre-employment checks including a criminal record check employment reference checks and Australian Working Rights check.
• If required medical capacity screening regarding physical and psychological impacts of the inherent duties of the role

What we need from you

To start your journey towards becoming ourManager Compliance Complaints Directorate please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills knowledge and experience.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For recruitment related queries please contact Afrah Talent Advisor via

Salary Grade 11/12 with the base salary for this role starting at $154231 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Saied via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 17th August 2026 (09:59am)

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Required Experience:

Manager