Knowledge Management Coordinator

Knowledge Management Coordinator
Make an impact at the University of Wollongong (UOW) a purpose driven institution ranked in the top 1% of universities globally.
We are looking for a collaborative detail-oriented Knowledge Management Coordinator to lead the creation and improvement of clear accessible and impactful knowledge content that students and staff can rely on.

About the Role
Working within Student Frontline Services in this role youll collaborate with teams across the University to ensure our knowledge base is accurate consistent and easy to understand empowering students to make informed decisions and navigate their UOW journey with confidence.

Reporting to the Manager Student Communications Planning and Operations you will:
Lead the creation review and maintenance of high-quality knowledge articles and support resources
Identify information gaps and improve the clarity consistency and accessibility of content
Implement and maintain UOWs Knowledge Management Strategy and frameworks
Analyse feedback search trends and usage data to drive continuous improvement
Support frontline staff with reliable and student-focused guidance materials

Youll also supervise the Knowledge Management Officer and play a key role in embedding a culture of knowledge sharing and service excellence across the Student Services Division.

About the Team
The Student Frontline Service Unit delivers a seamless and integrated experience for students including oversight of the AskUOW Service Centre current student communications Student CRM the knowledge base and coordination of service and communication channels.

What Youll Bring
You are a strong communicator with exceptional writing and stakeholder engagement skills. You thrive in collaborative environments and enjoy transforming complex information into clear accessible and engaging content.

To be successful in this role you will have:

A bachelors degree and relevant experience or an equivalent combination of education and experience
Excellent writing and editing skills including experience using plain English principles
Strong analytical and reporting capabilities
Proven experience managing stakeholder relationships
Excellent organisational and problem-solving skills
The ability to manage competing priorities and deliver outcomes within deadlines

Why Join UOW
Competitive salary package including 17% superannuation
35-hour full-time work week supporting greater balance and flexibility
Flexible working arrangements and family-friendly policies
Generous leave entitlements including additional concession days over the ChristmasNew Year period
Purchased leave options to provide greater flexibility throughout the year
Ongoing professional development and clear career progression opportunities

Role Details
Employment type: Permanent/Continuing Full-time
Level 6/7 $94998 - $117633 superannuation commensurate with experience and capability.
Position Description
Location: Wollongong Campus/Hybrid
Valid Australian work rights required. Visa sponsorship is not available

How to Apply

Click on the Apply Now button at the bottom of the advertisement. Youll be requested to submit a resume and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.

For further information about this position please contact Laura Hull Associate Director Student Frontline Service

Closing Date: Wednesday 17 June 2026 11:55pm AEDT

Equity Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued respected and celebrated. We strive to create a workplace that reflects the communities we serve removes barriers to participation and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples people of all gender identities and sexual orientations people from culturally and linguistically diverse backgrounds people with disability and those with caring or family responsibilities.
As required by federal legislation prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence during their previous employment or otherwise in a legal process. Any such declaration will be included in the Universitys employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.