Key Account Manager

As a Key Account Manager you will be the key connection between our clients and internal laboratory teams helping ensure samples services and communication are managed smoothly from start to finish. You will support sample receipt registration logistics and dispatch while also driving client engagement and business growth across the Newcastle and Hunter region.

You will play an important part in strengthening existing client relationships developing new opportunities and promoting SGS services across environmental testing and related solutions.

Key Responsibilities

• Act as a trusted point of contact for key environmental clients across the Newcastle and Hunter region.
• Coordinate sample receipt registration labelling storage dispatch and logistics to support efficient service delivery.
• Keep clients updated on sample status turnaround times and any matters that may impact delivery.
• Work closely with laboratory operations and management teams to monitor service performance and resolve client needs.
• Identify new business opportunities support client meetings and contribute to account growth strategies.
• Prepare scope and follow up quotations and tenders in line with business objectives.
• Build strong long-term relationships with existing and prospective clients.
• Track client activity revenue trends and opportunities for upselling or cross-selling SGS services.
• Provide market insights client feedback and emerging trends to support business planning.
• Support field activities including site visits sample collection and marine sampling where required.
• Assist with basic laboratory testing and support activities when needed.
• Maintain accurate records and ensure all work is completed in line with SGS quality safety and compliance standards.

Qualifications :

About You

• Scientific qualification (Diploma or Degree) or relevant experience
• Experience in environmental laboratory services and/or client services
• Experience in business development quoting or account management highly desirable
• Current drivers licence and ability to travel locally
• Former experience in a high throughput laboratory highly desireable
• General knowledge of computer applications including Microsoft Word Excel Outlook
• Preferred experience in the use of LIMS systems

Why join us

• Join a global leader in testing inspection and certification.
• Be part of a supportive team with a strong focus on safety quality and client service.
• Enjoy ongoing learning and development opportunities.
• Access career pathways across Australia and globally.

Additional Information :

WHY WORK FOR SGS

Working at SGS means joining an innovative Global company. Here are some of the benefits to working for SGS. 

    As a company we have embraced the shift to flexible work
    Sustainability is embedded in our culture and the way we do business
    Paid parental leave
    Paid time for volunteering day and blood donations
    Corporate health & wellbeing offers
    Ongoing learning & development 
    Career development opportunities (Nationally and Globally)
    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce we encourage applications from people of all ages nationalities abilities and cultures including Aboriginal and Torres Strait Islander peoples the LGBTQI community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong innovative and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past present and future Traditional Custodians and Elders of this nation and the continuation of cultural spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

Remote Work :

No

Employment Type :

Full-time