IT Support Officer

Join a Leading Educational Community

We are seeking a dedicated and customer-focusedIT Support Officer to join our growing team. This role is responsible for supporting the Colleges technology environment ensuring staff and students have access to reliable systems devices and digital learning tools that enhance teaching learning and operational excellence.

This is an exciting opportunity for an IT professional who enjoys problem-solving providing exceptional customer service and working in a dynamic educational environment.

We are a leading independent non-denominational school committed to providing high-quality education in a supportive and inclusive environment. With multiple campuses across Victoria Sirius College is dedicated to fostering academic excellence innovation character development and lifelong learning.

Technology plays a vital role in supporting our students and staff and we are looking for an IT professional who is passionate about delivering outstanding technical support and contributing to the ongoing success of our College community.

• Provide first and second-level IT support to staff and students across the College.
• Troubleshoot and resolve hardware software network and device-related issues.
• Configure deploy and maintain desktops laptops tablets interactive displays and other technology resources.
• Support Microsoft 365 email systems user accounts and access permissions.
• Assist with the management of classroom technology and digital learning platforms.
• Monitor and maintain IT equipment asset registers and support documentation.
• Support cybersecurity initiatives and ensure compliance with IT policies and procedures.
• Assist with system upgrades technology projects and infrastructure improvements.
• Liaise with external vendors and service providers as required.
• Deliver professional and responsive customer service to all members of the College community.

The successful candidate will demonstrate:

• Previous experience in an IT Support Help Desk or Systems Support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• The ability to work independently while contributing positively to a collaborative team environment.
• Strong organisational skills and attention to detail.
• A commitment to maintaining confidentiality and data security.

• Relevant qualification in Information Technology Computer Science or a related discipline.
• Experience supporting Microsoft Windows environments and Microsoft 365.
• Knowledge of networking fundamentals hardware support and user account management.
• Current Working with Children Check (or ability to obtain).
• Current National Police Check (or ability to obtain).

• Previous experience working within a school or educational environment.
• Experience supporting learning management systems and education technologies.
• Familiarity with Microsoft Intune Azure Active Directory and device management solutions.
• Experience supporting audio-visual equipment and classroom technologies.
• Knowledge of cybersecurity best practices and IT governance.

• Be part of a supportive and collaborative school community.
• Work in a modern and innovative educational environment.
• Access ongoing professional development and career growth opportunities.
• Contribute to meaningful outcomes that support student learning and staff success.
• Join a values-driven organisation committed to excellence and continuous improvement.

To apply please submit your current resume and a cover letter outlining your experience and suitability for the role.

We are committed to the safety wellbeing and inclusion of all children and young people. All applicants will be subject to appropriate screening and background checks.