IT Support Officer

• 12-month full-time fixed-term contract
• Based primarily on site at our Head Office in Long Gully Victoria (Bendigo)
• The role requires a strong in-office presence with occasional travel to operational sites as required

Company Overview

ASQ is a locally owned family-operated business servicing Central Victoria since 1970 with divisions across quarries premix concrete garden and landscape supplies assets and corporate services. This integrated structure enables us to deliver quality products expertise and reliable solutions for domestic commercial and industrial projects. The ASQ Corporate Services division brings together key business support functions including Contract & Trade Sales Finance IT HR Business Processes and Safety. These teams work collaboratively to provide strategic and operational support across the organisation enabling ASQ to deliver on its goalseffectively and efficiently.

About the Role

We are seeking a motivated and customer-focused IT Support Officer (Level 12) to join our Corporate Services team on a 12-month contract. Reporting to the IT Systems Manager this role is responsible for delivering responsive IT support across all ASQ sites. This position plays a key role in maintaining the reliability security and performance of ASQs technology environment. All while ensuring a positive user experience for all employees and stakeholders.

Your main responsibilities will Include:

IT Support & Service Delivery:

• Providing first and second-level IT support across all ASQ sites
• Responding to and resolving incidents and service requests in a timely manner
• Troubleshooting hardware software network and system issues
• Supporting users across desktop mobile and cloud environments

End-User Systems & Devices:

• Supporting Microsoft environments including Windows Microsoft 365 and Active Directory
• Assisting with user account management access and password resets
• Maintaining laptops desktops printers and mobile devices
• Supporting meeting room technology AV systems site communications and security systems

Device Deployment & Asset Management:

• Assisting with workstation setup deployment and configuration
• Maintaining accurate asset registers and IT inventory
• Supporting lifecycle management of IT hardware and equipment

Systems Security & Access:

• Managing user provisioning de-provisioning and system access
• Updating roles and permissions for onboarding offboarding and role changes
• Maintaining accurate access records
• Supporting security practices including MFA and endpoint protection
• Escalating security risks and system issues as required

Projects & Continuous Improvement:

• Supporting IT projects including upgrades rollouts and system implementations
• Assisting with testing and deployment of new technologies
• Contributing to process improvements and system enhancements
• Maintaining IT documentation knowledge articles and user guides

Key Selection Criteria

The successful candidate will demonstrate:

• Experience in an IT support or service desk environment
• Strong troubleshooting and problem-solving skills
• Experience supporting Microsoft environments (Windows Microsoft 365)
• Exposure to Active Directory Intune MFA or similar systems (desirable)
• Strong customer service and communication skills
• Ability to prioritise and manage multiple tasks effectively
• High attention to detail and organisational skills
• Ability to work independently and as part of a team
• A proactive mindset with a focus on continuous improvement
• Flexibility to travel between ASQ sites

Education Certification and Licences Required:

• Certificate III or IV in Information Technology or related discipline (desirable)
• Valid Australian drivers licence

Why Work for ASQ

ASQ is a proud employer with a strong presence across Central Victoria. As a family-owned business we foster a supportive inclusive and team-oriented workplace.

• Develop your career within a growing organisation
• Ongoing training and professional development opportunities
• Supportive and collaborative team environment
• Workplace flexibility
• Staff discounts on products

All positions are subject to the completion of pre-employment checks including medical drug and alcohol screening. Only successful candidates will be contacted.

How to Apply

Click APPLY to submit your resume and cover letter via Seek or visit our careers page: further information please contact